Hotel berhampiran The Body Shop, Renfrew

We booked this as we knew our flight home to Glasgow Airport was landing late and we could not face the long drive home at such a time. By the time we cleared with our bags and walked to the hotel from the terminal it was 2am when we checked in. Unfortunately we were given room 115, which was opposite the elevators on the first floor. It was also not only an accessible room with wet bathroom (no shower unless you wanted to flood the whole room) but also had a ”connecting” door to the next room. No idea who was on the either side, but not ideal for either of us given our late arrival. I was feeling extremely tired and and went straight to my bed - unfortunately it was far too soft and it was a double, so we tended to fall into the middle where the ”hole” or ”dip” in the mattress was. With us both trying to sleep on the outside of the mattress for comfort we continually pulled the small duvet from each other in an attempt to keep warm after our return from Africa. The pillows were also too soft for my liking, however that was minor compared to the mattress. There hours later, at around 5am the corridor started coming alive with excited children heading off on their holidays, running and squealing, literally!! I can't blame them for being enthusiastic, but perhaps their parents might have understood that some guests might still wish to sleep at that time? Thus our morning continued so when we finally dragged ourselves up for breakfast around 9am I was extremely tired and somewhat grumpy... Now to breakfast; a fairly good selection was on offer if you came at a quiet time. I saw some guests leave towards the end our meal time as they did not want to wait in the queue for what was left. My main gripe about the breakfast was again, not the hotel's fault, but the guests, who presumably are not used to staying in hotels and don't know what swerving utensils are for. I saw one female guest pick up and touch several slices of bread and returning them before picking what she put in the toaster machine. I purposely picked a slice she hadn't pawed and waited whilst it went through the machine, then just as it arrived a young man (her son I believe) whisked it away in front of me. Manners non existent. The breakfast staff were helpful and friendly and the food on offer was perfectly adequate if all the guests knew how to behave. All in all, we picked this hotel for a catch up sleep after a late flight in and we didn't achieve that so we will not be back.

Very clean, perfect stay next to the airport.

The hotel was clean and the staff friendly. The heating in the room wasn’t working and another room was not available. It’s frustrating that Holiday Inn Express includes breakfast but with Holiday Inn it is extra… That said the room I had was with an airport view as requested and towels were changed daily.

Staff very kind and helpful. Although I agree with energy saving, a small room with a window that does not open and the air conditioning that does not cool off at the desired temperature is not acceptable (a completely ineffective gradation is set). That the room was small was already evident from the booking, but the information on the restriction of opening the window for safety (a few cm) was completely hidden. Not exactly in the city center.

Great hotel, great staff. Very pleasant stay. Breakfast was done to a high standards and good quality coffe. The only downside that the carpet had a lot of stains on it in the room, and as i was staying with the child who wants to play on the floor

Excellent welcome and service from staff as usual. However the Glasgow CitizenM feels in need of an overhaul compared to more recent ones I’ve stayed in. Water squirted out of the shower attachment,a bit of the shower kept following off (not serious but irritating) and the desk looked scruffy. Location is great as it’s near bus/train stations,the underground and lots of great pubs and restaurants

Had a really nice overnight stay at Dalmeny Park recently. It got off to a great start because we were able to sit in the patio area and enjoy a few hours of rare Scottish sunshine 🌞 I must add that our check in was handled professionally and smoothly by Andrew who checked us in on a previous visit. We were staying in The Kintyre Suite which is probably one of the top rooms in the Hotel. It had everything you needed really and was immaculately kept. It also had a beautiful view over the outside wedding venue. Our 2 course dinner at night was very nice. It was there we met Lynne who was the restaurant front of house. She kept things flowing well, as the restaurant was quite busy and there was also a wedding on. Next morning at breakfast we were served by Norma. Again someone we met the last time and she made us laugh as well as tending to our breakfast order. Dalmeny Park is one of our favourite hotels in the Rad Group to stay or dine at. We’ll certainly be doing one or the other in the near future.

Attended the End of Summer Party with Howard Donald yesterday with friends. Having booked the tickets in the Spring and bought a ticket as a gift for a friends birthday it was a day that we’d been looking forward to for quite some time. Upon arrival at the venue the car park was busy, there was a wedding just about to get underway. We headed to the Grand Marquee to meet friends and join the queue for the event. Many guests had been to the bar and were sitting in the sunshine waiting for the doors to open only to be told by security that they couldn’t take their purchased drinks into the marquee which seemed odd. The marquee looked stunning and we got taken to our table only to find 4 afternoon tea stands on half of the table. I asked the waitress what it was and her reply was “lunch” I explained that we were expecting (as advertised) a two course meal. The waitress had no idea what we were taking about. We were absolutely gobsmacked. We asked to speak to a manager. By this point it was evident we were not the only ones who were unhappy, the poor waiting staff were getting complaints from more and more guests. The manager came over and confirmed that the afternoon tea stands were indeed our lunch but also that it was one stand between two 😱 the afternoon teas had clearly been sitting for some time, the bread was hard, the deserts (if that’s what they were meant to be) looked as though someone had dropped them. There was pate and cured meets which neither of us were willing to try given they’d been sitting. We then asked to speak to the most senior member of management on duty… Along comes the “Managing Director” who when asked if he thought the food on display reflected what was advertised and the ticket price. His response was “yes the foods good in here” we had to disagree to which he then joked “maybe once Howard comes on you’ll forget all about it”!!!! He the said he’d organise for more food to be brought out but never appeared. We asked that he leave and come back to us with a solution.. he did not. The guests on the other half of our table also complained at having no food on their table or their pre ordered drinks. They got offered two bottles of champagne as compensation but waited a further half an hour for their afternoon teas. A few hours into the event the water got cut off leading to a very unhygienic situation in the toilets. No toilets could flush and no one could wash their hands. It was clear that with the event and the wedding that the venue couldn’t cope and took it upon themselves to adjust the menu without informing anyone (not one person we spoke to received any comms from the venue to explain the change) yet still charging us the full ticket price. We left early, disappointed, angry and hungry. We won’t be returning anytime soon.