Explorer59243451346
10 Ogos 2024
I booked a non powered site from 9/8/23 to 12/8/24 (3 nights) at the Big 4, Breeze Holiday Parks, Carnarvon Gorge for my tent. I wanted a relaxing few days in the Carnarvon Gorge area. On the 10/8/24, I became aware that the weather forecast for 12/8/24 was for heavy rain 6 to 25mm. Packing a tent up in heavy rain is not ideal for a number of reasons including comfort, safety and health. On the 10/8/24 I spoke to the assistance manager requesting to cancel my last night accommodation and packup in the dry on the 11/8/24. She quoted the terms and conditions and would not refund the future night of accommodation. She would not work with me for a solution such as booking a cabin. She demonstrated no compassion or understanding to find a solution with me. I am not happy with the cold, black and white attitude of the management at this park.
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