Hotel Hilton di Richmond

The room is not what I expected. We booked a penthouse suite and I’m expecting a bigger room. But it is conveniently located near several malls. Dining isn’t a problem since there are so many restaurants to choose from within the proximity of the hotel. The hotel provided a free shuttle service to the hotel just make sure to book it with the reception desk earlier. And it takes 10-15 minutes drive to YVR airport.

The hotel is a bit dated, far from skytrain (about 10 min walk) but still walkable. The room isn't as bad as other reviews I've read before. But the sink pipe is leaking water. We put a towel to absorb the leaking water instead of calling the front desk.

We stayed here for a night in Feb, in the North Tower room 355 as a family. We have passed this hotel many times to know it's an older hotel and a staple of Richmond but just never had a chance to stay. It's definitely a more business/convention clientele hotel. The weekend we were there they were hosting a power lifting convention and hotel was completely sold out. The front desk was a hit or miss. Because our rooms weren't ready when we first arrived, we had to go to the front desk multiple times, and the experiences ranged from staff being aloof to being barely business courteous. The lobby area was large and has a restaurant and Starbucks connected which was convenient. Overnight parking was $21 which was pretty standard here in Richmond and parking seems aplenty. The hallways were dark and one of the tower elevators was broken the whole time we were there and for the only other elevator,the door sometimes wouldn't open all the way - not exactly comforting. The fitness room was relatively large with both cardio machines, and small free weights section. As for the room, it was definitely a bit weathered and dated. There were no USB plugs, and while the bathroom was larger, the door lock was broken. It did have a balcony, safe, and what surprised me, was a microwave. I called the front desk to see if they had slippers for in room use, but they were charging $5 a pair - hmm no thanks. The beds were comfortable but our room was close to the elevator so with the convention folks, it was pretty loud.

Good location, near Richmond center, mall and transportation. Staffs are in good service and professional. It's good having breakfast in house, a wonderful arrangement. Sure will consider this hotel again.

The staff is very friendly. The beds are comfortable and the room was spotless. Had maid service. I would definitely stay here again. I good value.

Courteous service through and through, quite clean. Although slightly out of the way, has free shuttle to hotel.

1. Good location and convenient access to Chinese restaurants 2. Staff are nice but the morning breakfast is average (weekday before 9m) 3. Room condition is good but no smart TV

I checked in hotel quite late. After entering the room, noting some of the amenities were missing, I called up and my request was responded promptly. The location is really convenient. I can get up last minute for airport check in.

Hotel guest services is very poor upon arrival, only focussed on bus service to airport. Way to much valuable free time when no bus runs to airport, that could be sanitizing sitting areas. Very poor communication, information sheet of what the hotel has to offer is only at the front desk. Basically who ever deserves to know the services they offer. The service clerk put that blame on our facilitator, ” That was your facilitator that should have informed you, she had all your keys!” Like every hotel has all those informal sheets provided in all guest rooms. My facilitator is not your employee, she was a guest along with us. Stayed there for 6 days, they considered that a long period of stay and they do not service rooms unless requested. Upon my request was for fresh washcloths, the bed was made the full garbage bins were left and no fresh washcloths as requested. Service clerk turned into a joke and claimed she did not know what I was talking about and did not know what a washcloth was. The filthiest gym, after I had walked in, I really needed to do my exercises. That was my first and last. I was concerned of contracting a staph infection from that hotel. My dozen of eggs and all my vegetables and dip froze in the fridge, the manager said all he can do is offer me a free Breakfast. I replied no, the service on your busiest day the servers have no patience, And my dip alone cost the amount of a breakfast, I can not eat too much restaurant food because I get sick very easy! My vegetables I had provided and accommodate was meant for my lunch during my whole stay. For a very busy hotel I am sure that staff is well informed ahead of time to be mindfully prepared of the amount of guests to be expected for all service provided by hotel. Very poor at the baggage storage, provide tickets, no consistency with tickets, my belongings were seperated, had to return back to hotel to retrieve my belongings, manager claim no contact information or my contact number. Ridiculously EXPENSIVE hotel filled with poor services from front desk to restaurant. Food is very good !