Hotel Sheraton di Richmond

Nice airport hotel at a convenient location. Looks line it has been recently refurbished. This is our second stay at this hotel. Yaohan department store, Aberdeen Mall and another are a stones throw away. Food courts at malls have a good selection of Chinese cuisine at reasonable prices. Formal chinese restaurant in the same building complex as the hotel. There are also many standalone restaurants around the hotel.

The facility is a little old. The bedside light burnt out when i was reading and the plug of the electric kettle wasn't working. Other than these small things, all was good. Shuttle service is recommendable and there are interesting restaurants within walking distance from the hotel. Tried a Chinese noodle place called ban but xian. The food was so tasty.

We encountered a really bad arctic blast and we booked the Hilton on a whim as we felt we couldn't continue up the mountain in the dark. Per the TA norm the photos did not match the actual rooms at all. This hotel is terribly dated and is due for a remodel. The restaurant is mediocre and service not great. Bitterly cold temps outside and the entire main lobby floor was absolutely freezing. All of that said, it was clean & comfortable for what we needed. Got a good night's rest and went on our way the next day. Not worth the hefty price tag though.

Basic, economical, entirely what you expect. Descent breakfast. Convenient shuttle service.

The staff is very friendly. The beds are comfortable and the room was spotless. Had maid service. I would definitely stay here again. I good value.

Our stay started off really well. Front desk staff were very friendly and let us check in early. I went to have a shower before going to the concert we were in town for and found that the tub drain was plugged and the tub not draining. I had received a txt earlier ask how the room use and to text if we need anything. So I text that the tub was are draining. I did not get a response and left the room to go out. We thought we would come back the drain being unplugged but instead came back to nothing done. We went to the front desk to ask for a plunger to try and fix ourselves as it had been 7 hours and still no response. We tried to plug the drain but it did not help. When we returned the plunger the front desk person offered us another room but being in out pj’s and it after midnight we stayed in the room. They said maintenance would be back at 7am. We went to check out at 11, still no response to txt and no maintenance person to fix tub. The desk person apologized and offered us breakfast vouchers for the restaurant. We went to the restaurant but they would only give us bacon or sausage and eggs. Being vegan and vegetarian that was not going to work. The restaurant said they could not offer anything else. We went back to the front desk and the manager wouldn’t allow the front desk person to do anything else for unless we wanted McDonald’s. Looking forward to getting home tonight to shower.

1. Good location and convenient access to Chinese restaurants 2. Staff are nice but the morning breakfast is average (weekday before 9m) 3. Room condition is good but no smart TV

Location and beds the best for travelling if want that extra luxury experience at Yvr we had a 6 am flight most convenient for the USA departure gates located at the bottom of the escalator with the front desk super helpful and informative on what time to get up to be prepared for customs and security. Most enjoyed Steven the lounge singer performer as we enjoyed our night cap in the bar before returning to the most comfortable beds and linens. We have booked another night on way back after our business trip.

Hotel guest services is very poor upon arrival, only focussed on bus service to airport. Way to much valuable free time when no bus runs to airport, that could be sanitizing sitting areas. Very poor communication, information sheet of what the hotel has to offer is only at the front desk. Basically who ever deserves to know the services they offer. The service clerk put that blame on our facilitator, ” That was your facilitator that should have informed you, she had all your keys!” Like every hotel has all those informal sheets provided in all guest rooms. My facilitator is not your employee, she was a guest along with us. Stayed there for 6 days, they considered that a long period of stay and they do not service rooms unless requested. Upon my request was for fresh washcloths, the bed was made the full garbage bins were left and no fresh washcloths as requested. Service clerk turned into a joke and claimed she did not know what I was talking about and did not know what a washcloth was. The filthiest gym, after I had walked in, I really needed to do my exercises. That was my first and last. I was concerned of contracting a staph infection from that hotel. My dozen of eggs and all my vegetables and dip froze in the fridge, the manager said all he can do is offer me a free Breakfast. I replied no, the service on your busiest day the servers have no patience, And my dip alone cost the amount of a breakfast, I can not eat too much restaurant food because I get sick very easy! My vegetables I had provided and accommodate was meant for my lunch during my whole stay. For a very busy hotel I am sure that staff is well informed ahead of time to be mindfully prepared of the amount of guests to be expected for all service provided by hotel. Very poor at the baggage storage, provide tickets, no consistency with tickets, my belongings were seperated, had to return back to hotel to retrieve my belongings, manager claim no contact information or my contact number. Ridiculously EXPENSIVE hotel filled with poor services from front desk to restaurant. Food is very good !