We had an overall average experience. The accommodations do not live up to the pricing. I feel that when we booked (we booked over the phone) it should have been disclosed that the spa and the outdoor hot tub would not be available. For the price we paid, everything should have been impeccable. It was not. We had a group staying for a celebratory weekend. I was able to see 3 different rooms. I would have to say mine was more updated than the others. However, there was a sewage smell and the fireplace was broken. On a positive note, the beds were very comfortable. I happened to call inquiring about whether or not the pool would be closed for our stay. (Someone thought they had seen that in an email they recieved). In this phone call I happened to find out they had moved me from the queen suite to a standard queen. When I expressed dismay as we were counting on two beds, they moved me into a room with two kings. So that problem (created by them), they solved. There was poor airflow in my friend’s room and she unfortunately had to open her window to the beautiful view of construction mess. We got our rooms on a slight discount, which was still way overpriced for what we received. I would love to rave about this place because I can see the potential. However, if you want to take the risk of being disappointed by a subpar room book here. I think the people that give 5 stars were probably in the most updated portion of the hotel. We did not try the bar restaurant as the night we would have, it was closed for a private event. This was yet another disappointment. I don’t know that I would return and risk being disappointed repeatedly again.
Sangat Baik
96 Ulasan