Hotel Dengan Wifi di Selangor, Malaysia

Had a layover and I really enjoyed staying here. The room was nice and cosy, the hotel was clean and had a really nice vintage vibe which I loved. Everything in the room was provided really nicely. Also quite near to the airport and can easily Grab there. Will recommend!

Even is a long times years hotel, but when you step in to hotel, you will feel very comfortable and like it. The room is big enough. Just some part in the room maybe hotel management overlook. But room door third lock spoiled,. But i choose to ignore it because i feel safe in the hotel.housekeeping need to alert because in my room toothbrush shower cap only provide one instead of 2.room slipper ourstanding but i able request blfron the staff. Check in and check out feel Smooth. Hotel got gym room, swimming pool etc. Last, car park need to pay RM4 and not free.

Front desk was super smelly , toilet smell.. with flies.. check in process was slow.. Swimming pool water was smelly and too much chlorine.. Breakfast was average, not tasty Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly... View was good, deco room okay

Accommodation : Fair value for the price, itchy skin after on the AirCond’s, but they replace the mattress only not comforter, broken water heater is replaced, Longer waiting for the lift for high density of condominium Amenities: Very good shopping mall nearby , eatery place. Transport: No mrt nearby, every day use grab, even go to KLiA Airport

Room is good beds are comfy and no complaints about service and other aspects of the hotel It is slightly aged and the surrounding roads may have some traffic, but if you’re looking for a place to stay to wake up and head to the Marriage Registration office, ITS RIGHT ACROSS THE ROAD

I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms. I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year. I have also met many excellent staff all these years in this hotel but not this trip. My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel. The core issues were as follows: Refusal to Assist with a Reasonable Upgrade Request: · The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed. The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change. The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests. There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration. This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock. After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier. On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly. When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks. I expect this feedback to be formally addressed. The Front Office Manager requires: 1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings. 2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits. 3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences. I expect a formal response from hotel management regarding the steps taken to address this serious service failure.

I chose the package that included both breakfast and dinner. For the two dinners, I picked the Chinese restaurant one night and the Japanese restaurant another. Personally, I preferred the Chinese food; the Japanese meal was a bit simpler. I didn't get any photos of the Chinese dishes. The hotel also gave a lovely surprise – when we returned from dinner, we found a small cake waiting in our room!

The room was very spacious, and the front desk staff was very patient when I arrived late at night. They even thoughtfully told me I could order late-night snacks, and the food cart could be brought directly to my room, which was very convenient. The hygiene was also excellent; the bathroom had a wet/dry separation, the sink was very clean, and the bedding was comfortable and spotless. The service staff were all very polite. Overall, I'm very satisfied.

Very spacious room. Water pressure and aircon all very good. The king size bed is big can accommodate 2 adults and 1 child. By walking distance to one utama, driving also very convenient, directly drive from hotel parking to one utama. If u want to use MRT, walking can reach. Very convenient.

It was a great experience staying here. At first, my room had a small issue with the air conditioning. The issue has been solved promptly. The view was spectacular. Surely, will come back again Only one area for improvement, breakfast served too decent and limited.