Hotel Dengan Wifi di Selangor, Malaysia

Overall a good price to quality hotel, with my short stay sleep over. Cleanliness: it was globally enough on surface, only the Aircon was very dirty and their was an ants invasion. Location: will I was booking it was showing the hotel at the airport, which was not the case in reality. It is actually at about 20 minutes drive from it. It's not bad, but that was misleading from the booking (probably not the fault of the hotel). Service: the check-in is all from an electronic station. The staff guy was very helpful anyway to assist in using it. The room has a comfortable size, bedding was okay, the furnitures are in okay state, a bit of mold in the bathroom though.

For improvement, front desk staff must be alert with customers’ request. I stated my request online and once again reminded the staff when checking in. He nodded understanding it. Unfortunately, he didn’t fulfil it and didn’t clarify at all. Overall, it’s a good stay.

Front desk was super smelly , toilet smell.. with flies.. check in process was slow.. Swimming pool water was smelly and too much chlorine.. Breakfast was average, not tasty Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly... View was good, deco room okay

The Mossaz is strategically located next to the new Hextar mall. Just a mere 100m walking distance from the Mossaz lobby. The infinity pool at level 39 offers a spectacular view of the surroundings. The only downside for the unit is the shower area missing a shower curtain causing water splatter to the entire washroom.

Room is good beds are comfy and no complaints about service and other aspects of the hotel It is slightly aged and the surrounding roads may have some traffic, but if you’re looking for a place to stay to wake up and head to the Marriage Registration office, ITS RIGHT ACROSS THE ROAD

I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms. I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year. I have also met many excellent staff all these years in this hotel but not this trip. My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel. The core issues were as follows: Refusal to Assist with a Reasonable Upgrade Request: · The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed. The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change. The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests. There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration. This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock. After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier. On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly. When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks. I expect this feedback to be formally addressed. The Front Office Manager requires: 1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings. 2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits. 3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences. I expect a formal response from hotel management regarding the steps taken to address this serious service failure.

I always choose to stay at Hilton Petaling Jaya whenever I visit Kuala Lumpur. The experience is consistently good, from check-in to check-out. The check-in process is convenient and straightforward, which makes arriving stress-free. The breakfast buffet is always solid, with a good variety and consistent quality. Service throughout the hotel is excellent—staff are friendly, attentive, and professional. The amenities are also a big plus, especially the well-equipped gym, swimming pool, and the restaurants located within the hotel. Overall cleanliness is good and the room is tidy, though the shower heads could be cleaned more thoroughly. That said, the rain shower in our room had very strong water pressure, which was great. Overall, it’s a comfortable and reliable hotel with great service and facilities, and I would continue to stay here on future visits to KL.

We had a very good stay. All the staff service was good and helpful. Keep up the good job. Breakfast is good for its price. The design and location of the fridge/minibar is very odd and inconvenient, blocking the spacious view of the room. Whoever designed that fridge/minibar deserved to be sacked 😂. The soundproof of the glass should be improved.

Such a good stay in the hotel, good service and room layout and design, one thing to improve will be the cleanliness of the bedsheets, found some stains but immediately changed by the team afterwards I saw the room odour review, I believe is from aircon, need to ventilate for some time as I have room spray too so didnt affect much Overall, it’s great and will come back again!

It was a great experience staying here. At first, my room had a small issue with the air conditioning. The issue has been solved promptly. The view was spectacular. Surely, will come back again Only one area for improvement, breakfast served too decent and limited.