Ulasan Hilton Garden Inn Riyadh Olaya

facilities in the room are good, restaurant also OK, but front desk service was not very quick. I asked for slipers but finally delivered to my room after 2 times call and waited for at least 30 minutes. the location is quite convenient for taxi or uber.

Very bad hotel, reception always nobody there, nobody pickup the calls , I booked room with breakfast, one day one hotel guy said my room did not include breakfast and the attitude is very rude

almost good.

性價比比較高，前台小姐姐服務態度好。 因為前面幾天在其他酒店吃的早餐，就不想再買酒店的早餐了。 總體還是不錯，適合差旅。

年代比較遠了 衞生弄的很一般 毛巾還有長頭髮沒弄乾凈也放在那裡 加個也貴 性價比不好 除了位置比較好到哪裡都比較近

餐廳很不錯，離機場進。大概10分鐘出租就到了。

還可以，位置好

مستوى الإقامة في الفندق أقل من السابق للإسف توقعت تحسين عن ما مضى لكن تفاجأت من سوء الأثاث المهترئ وعدم نظافة دورات المياه من الحشرات والصراصير ورائحة الغبار التي تعم المكان واستقبال مليء بالنزلاء المنزعجين وعدم تلبية خدمة النظافة لنظافة الغرف

الفندق اقل من ٣ نجوم بسبب مستوى الخدمة والنظافة . موظفة واحدة عند الاستقبال مسؤولة عن استقبال الناس والرد على الاتصالات . المناشف وغطاء السرير سبب لي حساسية. المخدات قديمة جدا ورايحة مسحوق الغسيل سيئة .. التكييف كان افضل شي في الغرفة

تاخير في تسجيل الدخول فندق قديم جدا ونظافة الغرف ليست جيده ولايوجد موظفين استقبال او خدمة غرف تلبي احتياجات النزلاء لا يتناسب مع سلاسل هيلتون كنت مستائة جدا من خدمة الغرف وعدم نظافتها لا انصح بالفندق ابدا

We visited this hotel for the third time this year and the check in was fast and an upgrade to amazing two bedrooms king sized was organized and so clean with great smell Special thanks to Mr.Amro Moftah (sale manager) at the hotel for his excellent service and great hospitality This time was easy check in and so fast special thanks again to Mr. Amr Moftah for everything The service was not super more than 10 minutes and no one answered telephone to help to carry my baggage so I took 3 big bags down They brought new toilet accessories with nice smell Still the hotel having great location and they are making great service and it’s so clean and people here are so welcoming and lovely Starting from Mr.Amr moftah who arrange our reservation and the Saudi man at front desk and check in took less than one minute was so fast really I feel like am one of the family in this hotel we enjoyed our time here

Broken windows; clogged bathtubs; super poor service; 'miss' out on room cleaning are few highlights. Their coordination amongst each other is also bad! Nothing good for a 4/5 star hotel. Simply 3 star hotel with a pool service.

I booked for 3 adults and was pleased with the two separate bedrooms. The room sizes were of good proportions. The beds were comfortable, the pillows were too soft for me - perhaps you should provide soft and medium pillows together, rather than all soft pillows. There was a slight sewage smell from the toilet. If that can be eliminated, I would rate the stay higher.

My experience with Hilton Hotels has consistently been positive in the past. However, my recent stay at Hilton Garden Inn-Olaya-Riyadh has been exceptionally disappointing, warranting a zero-star review. During check-in, despite having a reservation, I was unexpectedly required to pay in advance, causing unnecessary inconvenience. To my dismay, after checking out and departing, the hotel charged my credit card again without authorization, resulting in financial distress. In my efforts to rectify this situation, I promptly contacted the hotel multiple times to lodge a complaint and request a refund. Each time, I was given assurances that the refund would be processed and deposited into my account within two weeks. Regrettably, four weeks have elapsed since those promises were made, and I have yet to receive any indication of a refund. Equally concerning, the hotel management has ceased all forms of communication, failing to respond to my subsequent messages and emails. This unprofessional behavior demonstrates a lack of accountability and customer care. In light of these distressing experiences, I feel compelled to caution potential customers. It is evident that the Hilton Garden Inn's Olaya-Riyadh franchise has demonstrated a disregard for guest satisfaction, unresponsive communication, and questionable business practices. I strongly advise exercising caution when considering this establishment for future stays.