Hotel Novotel di Riyadh

At checking in the service and kindness of staff was impeccable . The rooms are clean, hence the two stars. But even in the 6th floor they remain noisy, due to bad location - traffic wise, and they are outdated without enough daylight. Furthermore, due to early leaving in urgency (medical reasons) my stay was shortened with 1 day. The hotel granted me a refund which was perfect (again good service.) But now, a month later, I am still waiting for it… This hotel takes down the Marriott standards. Rooms: Outdated, dark, prison like as many described, but clean! Horeca: Great restaurants! Good service in restaurants. Additional details: office services and finalizations of business matters are poor and below any standards I ever experienced. If you are in the unlikely situation of needing extra assistance and get into an unfortunate position to receive additional help, in this case a refund for one day which was granted, you cannot count on thus Marriott. .

The hotel is comfortable and the staff are helpful. But there were small ******* that are unnecessary and really shouldn’t happen at a luxury hotel. My mobile phone couldn’t connect to the WiFi. The usual “room number and surname” led to an error, so I had to get a special 10 digit access code in reception. Weird. But the strangest thing was that the aircon was off and the control pad inactive. I had to call housekeeping and they activated it remotely. I had two back-to-back bookings, and at the start of my second “stay” the aircon was deactivated again, and I had to call housekeeping again to get it working. So it is an intentional setup. Very strange and not what I expect from a top hotel brand. Thirdly I couldn’t leave a credit card to cover incidentals. I had to pay a deposit on my room and then get a refund for the unused balance at check out. The gym is small. The pool and sun deck is beautiful. Would I stay again? Probably not, there are great hotels in Riyadh.

Excellent Housekeeping service.❤️❤️❤️ This is my first time visit in Riyadh and l'm very happy to stay with Rosh Rayhaan Hotel in Riyadh. There's room was clean floor supervisor mr. Saifull was excellent specially Housekeeping service very fast and there's one of the man Mr. joynal and Redoy they’re very good parson. They always respect me. I'm very glad. They make my day was wonderful.❤️❤️❤️ thanks❤️❤️ for everything. I'm sure I will come back again. Love you Management system.

Best 5-star hotel in Riyadh. The amazing team and business+leisure location - all time favourite in Riyadh. The view from the rooms are breathtaking and the food is truly sumptuous. You can be sure to see some genuine smile at people at the this place who truly care for you to be best!

Very nice place I stayed here for one night as a stop over to watch a show at the for me and my little boy. The staff was super friendly, the food was delicious, the room was very clean, and the bed was super comfy. Everything you could want or need in this hotel was there. The location is a 2 min walk from the mall , very close proximity to the Uber / Bus service . They have adults and a child menu which runs for 24 hours, which I liked not many big-name hotels like this cater for kids.

Stayed here for a few nights in Feb 2023 The hotel is right on the main road very busy, the hotel itself is very nice and beautiful, excellent lobby area and lovely rooms Checked it quite late arrived around 10pm, nice friendly concierge Staff who helped me checked in, nice lovely room twin room bottled water and tea/coffee making facilities available Rooms are Clean, Bathroom is clean too although the door was missing from the shower but wasnt a big deal Location: Its about 25mins from the airport taking a careem cost around 80 SAR in the late evening, its in the middle of a busy highway, there is a KFC, Hardees, Small supermarket, Tim hortons and few other cofee places around around 1 mins walk away, walk another 8mins or so further up there you have a Danube supermarket, Mcdonalds, Baskin and Robbins so plenty of places to eat The only downside is right opposite the hotels is a Starbucks and another supermarket, however its impossible to cross this road the only way to get to it would either take a taxi or walk 20mins just to get to the other side, not worth it to be honest, stick around to the shops which are walking distance away, Breakfast - Was great nice lovely selection and plety of choices hot and warm buffet, sausages, eggs, falafel, salads, western and arabic breakfast plenty of choices! There is a masjid nearby too about 1 mins walk away for prayer nice lovely small masjid! Definitely would recommend this hotel, however its in the middle of a high road so if you need to travel a bit tax costs may add up, best worth renting a car! Apart from food places nearby there is nothing much else to see, nice comfortable stay if you plan to be out most of the day