Hotel Quality Inn di Roanoke

The customer service and breakfast was good. But the BED was HORRIBLE. it squeaked every time you moved on it. After a long 10hr drive I felt exhausted and just wanted a decent nights sleep, Well I felt worse when I woke up. The bed had to be old, ceiling in the bathroom was peeling i have pictures and the counter in the bathroom was never cleaned. There were old water marks on the bathroom sink. Its a good thing I travel with lysol wipes and a can of lysol. I have stayed at another springhill suites and did not have the same experience. Marriott really need to pay me for staying there. They also need to step up their game with ensuring all guest have a comfortable nights sleep. I will add photos later i took them on my business phone.

Passing thru on our way to TN, spent the night at this hotel. Pros: Room was very clean! Wrap around large balcony also clean, and breakfast was basic, but good. Front desk friendly. Cons: Please make the parking easier to understand on how to get out with the tiny little card you have to peel off and place on a ticket?? Did not like that set up at all and was not explained to us at all. Finally, a man in the garage I think who worked there came over and told us what to do. Also, I know bigger cities have the issue with homeless, but it was really sketchy and needs better security. Felt a little scared. We also went to a local upscale restaurant across the street, again came out and 7pm at night way too sketchy, come on Roanoke, VA save your beautiful city!

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Been here many many times over about 20 years... Mostly all for work, once for personal. The many times of coming here for conferences for work since the very early-2000's made me come to love the historic ambiance and value of the beauty. I then brought my wife back for her birthday a few years ago and enjoyed that visit too. Most recently I came for another work trip and everything, from checking in to checking out, the rooms, property, the bar, etc were great. Their valet staff is always on-point, engaging, helpful, and sincerely friendly - As they should be, as they're the first impression of service of such a property. On this most recent visit I was fortunate to get a newly refurbished room. The room had new decor and tile, etc, but really needed a re-design of the layout. The bathroom door swings open to the toilet and if you want to use the sink, you need to play a game of opening the door while walking around it and the toilet. The TV's need a revamp too - They really need to adopt the hospitality type channel management systems other hotels use, with streaming web-based services, like Pluto, etc. The bed was great... comfy and clean. Housekeeping could use some improvement, there were hairs in the bathroom (on towels and around the toilet). The food at the restaurants, bar, and catering are always great here... nothing has changed since my first time regarding this. Overall - Great visit! I'll definitely be back! Oh... And those people who gave a 1 star - Those are extremely rare, non-typical instances that a super-sensitive person experienced... they take to being a keyboard warrior in hopes others will jump on their bandwagon - Read the majority of recent reviews, they're really good. This place is solid, definitely a 4 to 5 star place. Though I'm only giving 4 this time, I've had many 5 star visits here... NEVER A 1 STAR! Those whiners need to find another outlet... and a teddy bear!

Stayed 1 week for work as a Diamond member. The Candlewood Suite and the Holiday Inn are really just share one hotel. The front desk people are new and had difficulty with the computer and didn’t seem to know much about the amenities and benefits of different IHG status level. The hotel seems to be undergoing renovation and looks fairly new. PROS: Fairly big suite with nice kitchen (large fridge and microwave), new looking and clean room, fairly quiet, strong toilet, nice hot breakfast at the restaurant/bar (comp for Diamond member). CONS: very weak shower water pressure, terrible toilet paper, was not rewarded Green bonus points for not using housekeeping. Overall, more good than bad, but they really need to do something about the shower water pressure.

Long review ⚠️ Please read until the end. The evening we arrived at the hotel, my husband noticed the toilet was not flushing correctly. It began to fill up like it was going to overflow. We called the front desk and the lady told him there was a plunger by the trash can outside the hotel. It was late so we just decided to go to bed, and deal with it in the morning. When we woke, I called the front desk again and told the guy my name and room number. I explained that our toilet was not working and also proceeded to tell us about the plunger. My husband went to retrieve the so called plunger. When he returned to try to use it, he realized the rubber part was broken. I told the guy it was broken. He said ”was it broken when we got it or did you break it?” I told him it was already broken. He said there was another one on the other side of the hotel, so my husband went to retrieve it. I said ”is there not a maintenance person available?” He said ”NO! I am the maintenance guy, the manager, and the front desk clerk.” I said okay. Now comes the fun part... The manager proceeded to tell me that I was lucky to have not been kicked out of the hotel the night before. When I asked what he was talking about, he said ”You had 2 male visitors last night and we have a strict no visitors policy!” I told him I absolutely did not have any visitors. He said, ”They knew you, your name, what you were driving.” I continued to argue with him that my husband and I did not arrive at the hotel until late. We got ready for bed and laid down. He said ”Yes he knew that and so did the 2 male visitors.” By this point, I was PISSED! I told him I would be down soon to check out I was done. Minutes later, he was knocking at our door. I let him in and told him the toilet was fixed. He asked if he could look at it and explain what happened. He explained that he had the wrong room and wrong person. We both said nothing. He said he would just shut up and apologized for the mix up again. By this point, I was so perturbed at the accusations he had made, all I wanted was to go home. He left and we finished gathering our things. My husband locked up and gave me the hotel key to go check out. I walked in to the lobby wanting to speak my mind before we left, but realized a young child was behind the desk with him. So, I gathered myself and tried to be as polite as I could be, not wanting to cause a scene in front of the child. He kept trying to explain how he messed up and he would make adjustments to our bill. I said ”I appreciate the apology,” took the bill and ran to my vehicle as it was snowing. My husband reviewed the bill and noticed we were credited.....wait for it... $10. Yes $10.00! We had to laugh about it and started our 2 hour drive home. I was a bit upset that our Valentine’s weekend getaway ended that way. I called Econo Lodge headquarters and placed a complaint against this hotel, but wanted to let you all know how disrespectful this manager was to his guests.

The staff was very friendly and professional. Room was clean. Check in was easly and quick. There was a soccer team staying at the hotel. They got a little noisy, as well as some kids running in the halls one night. The staff asked them to quiet it down both times. Never stayed in a hotel where that was done. Quietest hotel I have ever stayed in. Breakfast was you typical continental. The staff made sure the area was kept clean and food was available. Mentioned to the front desk the bathroom sink had a drip. She felt bad I didn't mention earlier. Was really not big deal. Location was perfect. Close to the airport. Would definitely recommend.

When you stay at Days Inn by Wyndham Roanoke Civic Center in Roanoke, you'll be near the airport, within a 5-minute drive of Berglund Center and O. Winston Link Museum. This motel is 1 mi (1.6 km) from Roanoke Visitor Center and 1.1 mi (1.8 km) from Taubman Museum of Art. Enjoy the recreation opportunities such as a seasonal outdoor pool or make use of other amenities including complimentary wireless Internet access. A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:00 AM. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and laundry facilities. Free self parking is available onsite. Make yourself at home in one of the 199 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature hair dryers and toothbrushes and toothpaste. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.