Hotel berhampiran Roanoke River Greenway, Roanoke

The customer service and breakfast was good. But the BED was HORRIBLE. it squeaked every time you moved on it. After a long 10hr drive I felt exhausted and just wanted a decent nights sleep, Well I felt worse when I woke up. The bed had to be old, ceiling in the bathroom was peeling i have pictures and the counter in the bathroom was never cleaned. There were old water marks on the bathroom sink. Its a good thing I travel with lysol wipes and a can of lysol. I have stayed at another springhill suites and did not have the same experience. Marriott really need to pay me for staying there. They also need to step up their game with ensuring all guest have a comfortable nights sleep. I will add photos later i took them on my business phone.

住了一圈酒店 這個很舒服的酒店，衛生間很寬敞，花灑洗澡非常舒服，用品等都很有品位，會常來！

Been here many many times over about 20 years... Mostly all for work, once for personal. The many times of coming here for conferences for work since the very early-2000's made me come to love the historic ambiance and value of the beauty. I then brought my wife back for her birthday a few years ago and enjoyed that visit too. Most recently I came for another work trip and everything, from checking in to checking out, the rooms, property, the bar, etc were great. Their valet staff is always on-point, engaging, helpful, and sincerely friendly - As they should be, as they're the first impression of service of such a property. On this most recent visit I was fortunate to get a newly refurbished room. The room had new decor and tile, etc, but really needed a re-design of the layout. The bathroom door swings open to the toilet and if you want to use the sink, you need to play a game of opening the door while walking around it and the toilet. The TV's need a revamp too - They really need to adopt the hospitality type channel management systems other hotels use, with streaming web-based services, like Pluto, etc. The bed was great... comfy and clean. Housekeeping could use some improvement, there were hairs in the bathroom (on towels and around the toilet). The food at the restaurants, bar, and catering are always great here... nothing has changed since my first time regarding this. Overall - Great visit! I'll definitely be back! Oh... And those people who gave a 1 star - Those are extremely rare, non-typical instances that a super-sensitive person experienced... they take to being a keyboard warrior in hopes others will jump on their bandwagon - Read the majority of recent reviews, they're really good. This place is solid, definitely a 4 to 5 star place. Though I'm only giving 4 this time, I've had many 5 star visits here... NEVER A 1 STAR! Those whiners need to find another outlet... and a teddy bear!

Pros: the friendly and helpful employees encountered at every turn, especially the front desk clerk at check-in on Friday evening, April 19 whose name I wish I had gotten (she and I did enjoy briefly comparing notes on our shared hometown of Danville, Virginia, in case that rings any bells for those supervisors reading this review; this clerk is a gem and deserves a raise!). Moving over to the guest room, the bed was comfortable, and the kitchenette was nicely equipped. That’s pretty much it. Cons: after bringing all of our luggage up to the room, I discovered that there was no curtain on the window except for a sheer blind through which the parking lots shone brightly. There was a curtain rod, but it was missing its curtain. (The helpful desk clerk luckily located a curtain for us to use; otherwise we would have been in a tight spot, as the hotel was fully booked such that we couldn’t have changed rooms, and the sheer blind was totally inadequate for filtering any kind of light.) Also missing from our room was the ottoman/coffee table that should have sat in front of the couch; we know this as a family member was staying in another otherwise-identical room on the same date, which we got to see, ottoman and all. Another missing item—believe it or not!—was a properly-sized comforter blanket for our room’s king-sized bed. Its comforter was at least one size too small, barely covering just the flat top of the mattress, so as we slept, one person was constantly getting uncovered as the other person turned over in bed. Where in the world could all of these items have gone, and why were they not put back in order before our room was rented, especially with no alternate rooms available?! Elsewhere in the room, on one of the bedside tables a brightly-lit digital alarm clock displayed the wrong time, and yet the mechanism for resetting the time was hidden behind a LOCKED rear panel on the clock which was labeled something on the order of “only adjustable by hotel staff.” The other bedside table’s lamp had a burned-out lightbulb. The dishwasher’s exterior was stained with something that looked like coffee or mud splashed all over and not cleaned. The bathroom had peeling wallpaper and one of the towel hooks was pulling off the wall, plus the base of the shower enclosure as it met the bathroom floor was filthy. The shower enclosure appeared to have been originally fit with a sliding glass door or similar, as the frame was present…but instead of a door, an ill-fitting shower curtain (too long for the opening) and a rusted curtain rod had been installed. It was so Jerry-rigged that the entire curtain rod and curtain came crashing to the floor, unprovoked, during one of our showers. Finally, the ground floor was in a state of complete chaos first during the evening, with what I gathered was an overnighting sports team loudly hanging out and tying up an entire long table adjacent to the front desk with dozens of goodie bags or similar; and second during the mi

Please stay at this hotel!!! The staff here was PHENOMENAL!!! My entire trip I was catered to and made sure I was very well taken care of! The amenities are wonderful and I can’t recommend this hotel enough to anyone who will listen! They have a shuttle to and from the airport, the food is great! And the front desk staff always made sure I felt comfortable and well taken care of! If you’re staying in Roanoke, this hotel is the best! And there’s a mall across the street!

We worked with the Courtyard Sales staff to secure a room block for out-of-state guests visiting our facility for a week-long training and everything was handled perfectly! The Courtyard staff were super kind, courteous, and immediately addressed any issues we encountered. The rooms were all clean and well-stocked with amenities, plus the in-house dining was delicious. There is also a shuttle that helped transport all of us from the airport straight to the hotel which was a life saver for most of the guests who didn’t have rental cars lined up. I highly recommend anyone looking for a hotel to place incoming guests of your companies to contact the Courtyard and see how they can accommodate your needs!

Stayed 1 week for work as a Diamond member. The Candlewood Suite and the Holiday Inn are really just share one hotel. The front desk people are new and had difficulty with the computer and didn’t seem to know much about the amenities and benefits of different IHG status level. The hotel seems to be undergoing renovation and looks fairly new. PROS: Fairly big suite with nice kitchen (large fridge and microwave), new looking and clean room, fairly quiet, strong toilet, nice hot breakfast at the restaurant/bar (comp for Diamond member). CONS: very weak shower water pressure, terrible toilet paper, was not rewarded Green bonus points for not using housekeeping. Overall, more good than bad, but they really need to do something about the shower water pressure.