Hotel berhampiran Sportsman's Warehouse, Roanoke

Stayed 1 week for work as a Diamond member. The Candlewood Suite and the Holiday Inn are really just share one hotel. The front desk people are new and had difficulty with the computer and didn’t seem to know much about the amenities and benefits of different IHG status level. The hotel seems to be undergoing renovation and looks fairly new. PROS: Fairly big suite with nice kitchen (large fridge and microwave), new looking and clean room, fairly quiet, strong toilet, nice hot breakfast at the restaurant/bar (comp for Diamond member). CONS: very weak shower water pressure, terrible toilet paper, was not rewarded Green bonus points for not using housekeeping. Overall, more good than bad, but they really need to do something about the shower water pressure.

This is by far the filthiest hotel I've ever visited. As I arrived, another guest was requesting a room change because the room they gave her was disgusting. She returned when the new room given to her was also filthy. I found my own room to be a mess as well. The carpets were wall to wall stained. Every surface in the room was worn and greasy. Anything that could be broken was broken. The counter had gaping chunks of missing laminate, door hinges were busted, the iron was ripped out entirely. I only got into my room on the third try because the keys would not work and the worker had to assist me with his key. Upon entering, I turned around and left. I reported the hotel to the Roanoke Health Department due to its horrible uncleanliness. Big disappointment.

Please stay at this hotel!!! The staff here was PHENOMENAL!!! My entire trip I was catered to and made sure I was very well taken care of! The amenities are wonderful and I can’t recommend this hotel enough to anyone who will listen! They have a shuttle to and from the airport, the food is great! And the front desk staff always made sure I felt comfortable and well taken care of! If you’re staying in Roanoke, this hotel is the best! And there’s a mall across the street!

The staff was very friendly and professional. Room was clean. Check in was easly and quick. There was a soccer team staying at the hotel. They got a little noisy, as well as some kids running in the halls one night. The staff asked them to quiet it down both times. Never stayed in a hotel where that was done. Quietest hotel I have ever stayed in. Breakfast was you typical continental. The staff made sure the area was kept clean and food was available. Mentioned to the front desk the bathroom sink had a drip. She felt bad I didn't mention earlier. Was really not big deal. Location was perfect. Close to the airport. Would definitely recommend.

It’s was a great weekend in the city! We arrived early and were able to check in at 1030am a very big plus! The room was large and spacious all amenities were neatly placed throughout the room an adequate amount of towels and wash cloths provided! The front desk morning and evening hours were pleasant and so helpful! Lobby entrance clean, breakfast area clean, pool, business center, and gym all operational a big plus! The room, the visit, the stay were perfect, I highly recommend this property!

Been here many many times over about 20 years... Mostly all for work, once for personal. The many times of coming here for conferences for work since the very early-2000's made me come to love the historic ambiance and value of the beauty. I then brought my wife back for her birthday a few years ago and enjoyed that visit too. Most recently I came for another work trip and everything, from checking in to checking out, the rooms, property, the bar, etc were great. Their valet staff is always on-point, engaging, helpful, and sincerely friendly - As they should be, as they're the first impression of service of such a property. On this most recent visit I was fortunate to get a newly refurbished room. The room had new decor and tile, etc, but really needed a re-design of the layout. The bathroom door swings open to the toilet and if you want to use the sink, you need to play a game of opening the door while walking around it and the toilet. The TV's need a revamp too - They really need to adopt the hospitality type channel management systems other hotels use, with streaming web-based services, like Pluto, etc. The bed was great... comfy and clean. Housekeeping could use some improvement, there were hairs in the bathroom (on towels and around the toilet). The food at the restaurants, bar, and catering are always great here... nothing has changed since my first time regarding this. Overall - Great visit! I'll definitely be back! Oh... And those people who gave a 1 star - Those are extremely rare, non-typical instances that a super-sensitive person experienced... they take to being a keyboard warrior in hopes others will jump on their bandwagon - Read the majority of recent reviews, they're really good. This place is solid, definitely a 4 to 5 star place. Though I'm only giving 4 this time, I've had many 5 star visits here... NEVER A 1 STAR! Those whiners need to find another outlet... and a teddy bear!

住了一圈酒店 這個很舒服的酒店，衛生間很寬敞，花灑洗澡非常舒服，用品等都很有品位，會常來！

Passing thru on our way to TN, spent the night at this hotel. Pros: Room was very clean! Wrap around large balcony also clean, and breakfast was basic, but good. Front desk friendly. Cons: Please make the parking easier to understand on how to get out with the tiny little card you have to peel off and place on a ticket?? Did not like that set up at all and was not explained to us at all. Finally, a man in the garage I think who worked there came over and told us what to do. Also, I know bigger cities have the issue with homeless, but it was really sketchy and needs better security. Felt a little scared. We also went to a local upscale restaurant across the street, again came out and 7pm at night way too sketchy, come on Roanoke, VA save your beautiful city!