Hotel berhampiran Rochester Riverside Convention Center, Rochester

Fair price and good location for Uni of Rochester

I am a student it was my first trip to Rochester to join the university of Rochester i stayed only 1 night the hotel was good like a 3 star hotel it was clean the breakfast was good the overall experience was good i am satisfied

Stayed here for two nights for a trip to the strong museum. If you’re contemplating this hotel, don’t bother. Went with another family. When we got there at 5 pm, we were told by the receptionist that my friend’s room wasn’t ready. My room was ready but discovered the carpet wasn’t vacuumed bc there were crushed makeup powder (or pills?) all over the carpet and stained bed cover. I can overlook a mishap like this but seems like shortage of staff has been an ongoing issue at this place and the person at the front desk was extremely rude and just did not want to be there. Just look at the latest reviews on google and you can see that this is not an isolated incident.

羅切斯特性價比超高的酒店。很新很乾凈，房間足夠大，有烤箱可以自己弄點吃的。離高速入囗很近，開車出門很便利。

非常舒適 非常乾淨，這個酒店是2021剛裝修的 設施很齊全，衛生很乾凈，環境在市中心很方便，唯一一點是早餐不是自助，需要在樓下自己點

Service at the front desk was efficient. We are elderly and a young man who worked at hotel assisted us with our luggage upon arrival and refused a tip. What a shock.🫢 Both my husband I tried to give it to him. So great beginning! Give him a raise! The cleaning staff on the 4th floor was very helpful and courteous. The best part is the location. Everything you need is within a few miles if not across the street. This will be our return choice to stay. I’m only sorry there were no warm cookies. They definitely should be given out on the weekend.

房間乾淨，酒店也乾淨，有停車場，西式早餐好，周圍環境安全，房間需要打掃時通知前台，餐廳的服務態度非常好。

Amazing stay as always. Love the restaurant

Does not deliver Marriott experience in many ways. To note, I was staying at the Roch Airport Fairfield Inn for business on a Thursday and Friday night - just so happens, the PGA Championship was also in Rochester that week... Thursday night check in and sleep - no problem. Beds are ok. However, I did notice a faint smell of something I would describe as a combination of cigar smoke and mold. Not nice. Friday breakfast rather disappointing. Hot breakfast starts at 8am but when I arrived at 8:10, they were already out of all of the hot items for breakfast and no water in sight. Kitchen staff looked puzzled as to where the food had gone and took their time bringing out more. Food was welcomed and good. No water - get it from the workout room or front desk I was told. Really? Many chairs broken and uncomfortable to sit in. Went to shower after. No hot water. Shower handle barely moves. I do my best to wash in cold water (sink wasn't much better) and tell them at the desk of the issue. They seemed to have known about this! Told me ”it was supposed to be fixed yesterday” blah blah whatever. I would like another room then. NOPE - full up. It is PGA weekend! They did not suggest that all of the hot water MAY have been used up by the other guests...they knew they had an issue. Friday night about 10pm. Did they fix the hot water in my room? No one knows. Can I have another room? Nope - full up. I check the shower, no hot water and handle is now what I would call broken - would not shut off all the way. Guess I expected the no hot water thing but the broken handle? What is going on? Did maintenance mess something up more-so? I was awoken at aprox 11:30pm by the hotel manager knocking then entering my room - while I was sleeping. He immediately accuses me of ”flooding the whole hotel”. WHAT are you talking about?? The broken shower apparently was filling up the service space behind the shower...flooding my room floor, the next room over and 3 rooms below. He notices the handle is broken and shuts of water from service space. Strange thing then happens: he immediately produces keys for another room just around the corner. Other rooms miraculously became available for me and for 3 other guests. Truly a miracle when you have been told twice that they are full and there are no other rooms for you. Reality: they had rooms. Bigger rooms. No other amenities - just more floor space as it was a corner room. No one initially wanted to spend the 6 mins to type and change my room - so laborious. I had to ask for the one night compensation - they were not going to give that to me. NOPE. DAB