Hotel terbaik di Rochester

Amazing place to stay at. Perfect for families and couples.

When I arrived at the hotel on the evening of my reservation, I was told that there was no room for us. The front desk staff claimed that they had been trying to reach me since the day after I made the reservation. But the phone number she showed me was not our correct number. What I don't understand was why the hotel was not trying to reach me by email if they could not reach me by phone. The reservation was sent to my email so the hotel should have been able to reach me via email. I am also an IHG member and all my contact information is in my account. It is bad enough that the hotel could not honor the reservation, but claiming not able to reach me was absurd. The front desk staff was also not helpful in locating other hotels for us. She said other hotels were not answering their phone but I was able to call and make a reservation with another hotel within minutes. Worse, even though I never checked into the hotel they put a pre-authorization hold on my credit card account. This is such an insult after the chaos of not getting a room as reserved and having to scramble to find another hotel on my own. I filed a complaint online. The customer relation department emailed me back and stated that the hotel management would reach out within 48 hours. It has been 2 weeks now. No one has contacted me to apologize or offer even any token of compensation.

房間非常乾淨，很好

非常舒適 非常乾淨，這個酒店是2021剛裝修的 設施很齊全，衛生很乾凈，環境在市中心很方便，唯一一點是早餐不是自助，需要在樓下自己點

The room was a king suite which was quite spacious with a fluffy pillow and comfortable bed. Upon check in, the friendly woman told us breakfast is served behind you in Char and gave us the hours. I'm not much of a breakfast eater but figured I'd grab a yogurt and muffin before hitting the road. There was a buffet with breads, yogurt, fruit, and eggs, bacon, and sausage, but I don't eat much at breakfast. My husband grabbed some mediocre eggs and a few slices of bacon. I asked if there was coffee and it was brought out promptly. We were surprised when a bill for 47.00 came. Perhaps partially my fault for not remembering that it was not included, but I also think the woman at check out should say, You can purchase breakfast at the restaurant located by the fireplace. That's a hefty price for a yogurt and muffin. Someone said they make pancakes and custom eggs and omelets. That was never indicated to us at all so I'm not sure if that is true. Anyway, I've learned a lesson. I would stay here again but probably walk somewhere down the road for breakfast. Live and learn!

While traveling to Canada we stopped over in Rochester and stayed at the Staybridge Suites. The hotel was nice and comfortable. The sausage at their free breakfast looked like it needed to be cooked more, otherwise it was okay. Check in and check out was easy.

Selepas tiba di lapangan terbang, saya menelefon untuk meminta jemputan. Selepas lebih kurang 40 minit menelefon, tiada siapa yang menjawab. Kakitangan perkhidmatan di meja depan dan restoran hotel tidak memakai topeng dan sangat kecewa. Penghawa dingin di dalam bilik itu sudah lapuk, bunyinya menderu, arah angin betul-betul mengadap kepala katil.

房間乾淨，酒店也乾淨，有停車場，西式早餐好，周圍環境安全，房間需要打掃時通知前台，餐廳的服務態度非常好。

酒店在市中心，房間乾淨整潔，酒店的設施環境都還挺不錯的，算是性價比很高的酒店，周圍吃的各種都還蠻多的