I stayed there 1/25/2024. I booked 2 rooms. One for my 94yr old dad and one for myself. Our rooms had no working heaters and was told there wasn't any maintenance on site to fix it until the next day. I went to the front desk to ask for soap and was told i wasn't the only asking and that they didn't have any. There was also no washcloths, TV didnt get channels and wires exposed in room. I went to the office at 2am, called at 3am and 4:30am out of frustration. When i called at 430am i asked them to document my reaervation since i didnt sleep because it was too cold. I didnt shower because it was too cold and no soap or washclothes. i wanted a refund and to make a complaint. When i left i spoke to Shai and she promised me a call by end of day, after she spoke to management. Still waiting for that phone call. Hotel is goodnite inn outside hotel and on internet, inn at rohnert park on wall in lobby and on internet and comfort inn on another sign in lobby. Girl working at night said they were going to be quality inn soon she thought. She wasn't even sure of their name.
Terjemah