Terokai Ulasan Tetamu Hotel di Rome

Hotel Alba Roma
3.1/536 Ulasan
I was a guest at the hotel for the last 3 with 120 students and I’m one of the teachers. The second morning, I discovered that my make-up had been stolen, which was very inconvenient and upsetting. I went to the front desk to report this. The lady at the front desk assumed that I was one of the students and replied in a way that seemed very indifferent and careless. She stated the students' rooms were all messy and I probably lost it in my mess. When I told her I was a teacher, she said that my roommate probably took it. This alone is a very inapropriate remark. The fact that my expensive make-up was stolen, did not seem to bother her. That was the end of that conversation, since she stopped replying to my complaint. The conversation was very difficult because her English wasn’t that good. When I addressed the problem again the next day, she told me that it couldn’t have been the cleaning lady because they didn’t clean my room. This was a weird comment because my bed was made and my colleague was at the hotel the whole day and she had seen the cleaning lady in my room. The lady at the front desk said that this wasn’t possible because they didn’t have access to my room because I had the key with me all day and there wasn’t a spare key. She was basically telling me that I was lying. I showed her my key and pointed at the shelves behind her that the spare key was there. She was perplexed. I also assume that a cleaning lady always has a master key. The lady at the front desk couldn’t find any more excuses. I ended the conversation with telling her that I would write a bad review and I would let our travel agent know that I didn’t recommend the hotel to my school. I have been treated with disrespect. You can’t tell your guest that they are liars. I had hoped this incident would be taken seriously and investigated or that I would be compensated. Which didn’t happen.
Mercure Roma Cinecittà
4.4/5121 Ulasan
Movie Movie Hotel has quite new facilities, not like the dated hotels in city center of Rome. It was only 3 minutes walk from metro A line station. The hotel upgraded me to top floor with a spacious room. Everything worked fine. The only complaint was the tiny shelf (not a table) next to the bed. I found not much space to put things next to bed. Other than that, seriously it was a good discovery for visiting Rome for future trips.

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Maklumat Perjalanan Tempatan

Bilangan Hotel30,843
Bilangan Ulasan98,570
Harga Tertinggi€ 1,244
Harga Terendah€ 50
Harga Purata (Hari Bekerja)€ 207
Harga Purata (Hujung Minggu)€ 225