Hotel 3 Bintang di Romulus

Staff very co-operative .Clean and decent place Breakfast was good .Very good complementary shuttle service from airport to hotel .

Fantastic room very quiet. It was clean and had great options for everything you could need. I love the pool and breakfast was amazing. I was traveling alone and felt very safe. The shuttle service was awesome

During my recent layover in Detroit, I had the pleasure of staying at the Delta Detroit Airport Hotel. From the moment I arrived, the efficiency and warmth of the staff stood out. The rooms were modern, well-maintained, and equipped with all the amenities a traveler could hope for. Given its proximity to the airport, I was pleasantly surprised by how quiet my room was. The hotel's dining options were both convenient and tasty, perfect for those on the go. For travelers seeking a seamless and comfortable experience near Detroit Airport, I'd highly recommend the Delta Detroit Airport Hotel.

Convenient location near Airport and Shuttle option available. One night stay for business. Check-in was easy, parking available, friendly service, quiet hotel. The facilities felt old and outdated, noisy AC and old TV. No restaurant, they seem to be working on opening one.

Hotel ini agak lama dan kemudahan di dalamnya agak lama. Saya melihat ramai keluarga keluar pada hujung minggu. Tidur malam agak bising dan sering ada kanak-kanak berlari. Keseluruhannya

I made a reservation at the Courtyard by Detroit's airport after flight disruptions unexpectedly kept me in Detroit. As I didn't have my bags or any personal toiletries, I requested soap, lotion, a toothbrush with toothpaste, deodorant, and a shaving kit. The basic toiletries that all hotels provide in a room or offer free of charge upon request. My nightly rate was over $200 with taxes. Ahmed at the front desk, who falsely identified himself as the general manager, refused to provide me with the toiletries for free. The hotel wouldn't even give me a bar of soap. Besides the horrible customer service and guest relations, there were other issues with the Courtyard by Marriott Detroit Metro Airport Romulus: 1) The bar/restaurant was closed on a Friday evening, despite being advertised as being open. 2) No breakfast vouchers were provided, even though breakfast was included in my nightly rate. 3) No information about airport shuttle, breakfast hours, etc. was provided at check-in. 4) The room is very old and outdated by several years. While mostly clean, everything except the TV was felt 7 to 8 years overdue for an exhaustive renovation. The room looked unchanged from the Courtyard designs of 2003-2006. I ended up leaving the hotel and going elsewhere. Under no circumstances would I return or recommend this hotel.

Semua kemudahan yang diperlukan tersedia, dan ia juga sangat bersih, dengan bilik yang besar dan udara yang baik. Kakitangan hotel juga sangat bersemangat, dan terdapat banyak jenis restoran. Hotel ini sangat dekat dengan lapangan terbang dan perjalanan lebih mudah. Secara keseluruhan pengalaman yang cukup baik,

Quick check in and there is a shuttle to and from the airport. Location is near the airport and rental car locations. The beds were nice. The bathroom was a little dated, but still good for the money.

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.

I was greeted warmly. All the employees were nice and did their best to accommodate all my request. I’m not from Michigan, so it seemed pricey for the quality. However this weighed no bearing on my stay. They have a restaurant in the hotel that prepares food, which is convenient - but some things weren’t up to par. For example I got fruit with my breakfast, and the not only looked old but also taste old. With that said - front desk and housekeeping were amazing. Thank you!