Hotel 5-Star di Gansu, China

This is the first time I've specifically waited to review a hotel: 1. Location: Less than 10 minutes from the high-speed train station, very convenient. 2. Service: Beyond five-star service! They added me on WeChat in advance, and all the hotel staff were incredibly enthusiastic. Every detail was meticulously taken care of, from bottled water available everywhere to free laundry and drying facilities, complete with laundry detergent. In the evenings, there were complimentary sweet soups, milk, and pastries. It was so convenient when traveling with a child and ordering extra food. There were welcome gifts upon check-in and also gifts upon check-out, plus a play area for kids. An excellent hotel! 👍👍👍

The hotel's hardware is decent, but the service is absolutely terrible. First, I was told my luggage would be sent to my room after check-in, but the front desk staff forgot, and it was left sitting alone in the lobby. I even came back down, and it was still unclaimed. What made me angriest was that there were two adults and one child in our party. At check-in, they said I needed to pay for the child's breakfast, which I agreed to. The next day, I wanted to try some local Lanzhou cuisine, so I went out for beef noodles. In the end, only two of us ate breakfast at the hotel. My deposit was 500 yuan, but they only refunded a little over 400 yuan at checkout. I called twice, and they promised to follow up with the restaurant and call me back the same day. Two days passed, and I heard nothing. It's not about the 78 yuan breakfast fee – I can afford a 1588 yuan stay, so I'm not short on that money. But their attitude is just outrageous! This hotel has the facilities but absolutely no service awareness or commitment to their word. On a positive note, I'd like to commend the doorman at the entrance who proactively asked if I needed help with my luggage. That was good, but unfortunately, it was the only glimpse of service awareness I experienced.

The hotel room was clean and tidy, with complete facilities. There was a humidifier available if the room felt dry, and the bedding was comfortable, so I slept very well. The front desk service was warm and attentive. The location is convenient, right near the airport. I'll definitely choose to stay here again next time!

1. The hotel offers a complimentary airport pick-up service, and from the moment I was greeted, I could feel the staff's warm hospitality. 2. I absolutely loved the hotel's 'wild luxury' aesthetic – it's simple yet grand, with a unique and pleasant aroma. 3. The hotel's travel photography service is outstanding! I got the best set of photos I've ever had. Both the makeup artist and photographer were incredibly professional. I was instantly thrilled with the retouched photos just 5 minutes after the shoot, and even more delighted to learn they'd spend another three days on meticulous post-processing. The terrace above the lobby offers a fantastic photo op, especially with the red canopy against the desert backdrop – it's truly magnificent and a unique scene. 4. Given how dry Dunhuang is, the hotel thoughtfully provided complimentary face masks and lotion. 5. They also offered a free transfer to my next hotel.

The room will be upgraded, the view room is very nice, corner room. There is humidifier in the room, it is very dry at night, there is also body lotion and sleeping spray. The hotel is very close to the subway station, it is very convenient to go anywhere.

I wholeheartedly recommend the Hilton Lanzhou Chengdashangwu! My stay here far exceeded my expectations, and I have to give a special shout-out to Kelly at the front desk! I was in Lanzhou for business and after comparing several five-star hotels, I chose this one. The location is excellent, close to Lanzhou University Metro Station, making it convenient to get to Oriental Red Square and the provincial government area. If you're driving, there's free underground parking, so no worries about transportation. The hotel's decor blends the aesthetics of Dunhuang, and the lobby on the 51st floor offers expansive views. The giant starry sky chandelier is grand and elegant, perfect for photos. Overall, it's luxurious without being ostentatious. What made the check-in process most heartwarming was Kelly at the front desk. I arrived with a lot of luggage and was quite tired from traveling, but Kelly had a warm smile throughout. She was efficient and professional, quickly completing the check-in procedures and proactively introducing all the hotel's amenities: the 11th-floor heated infinity pool, the panoramic window gym, the breakfast at the Yun All-Day Dining restaurant, and the operating hours of the high-floor executive lounge. When she learned I wanted to watch the sunset in Lanzhou, she specifically recommended a high-floor room with a view. She even hand-wrote recommendations for authentic local beef noodles and scenic spots along the Yellow River. She patiently answered all my questions about breakfast, pool usage, and late check-out. Her service was meticulous, thoughtful, gentle, and perfectly measured, embodying Hilton's service standards. The room experience was equally impeccable. Being on a high floor, the panoramic windows offered direct views of the city skyline, allowing me to overlook the entire Chengguan district and the outline of the Yellow River at dusk. The Serta mattress was soft yet supportive, the bathroom had a separate wet and dry area, and the toiletries were high-quality. The soundproofing throughout the room was excellent, ensuring an undisturbed rest. The breakfast selection was rich and comprehensive, featuring both local northwestern specialties and Western dishes, all authentic in flavor. The heated pool had crystal-clear water, and the high-altitude gym was well-equipped. It was truly therapeutic to swim and relax after a busy day. The housekeeping and concierge staff were all enthusiastic and polite. The entire hotel's hardware is new, and the facilities are well-maintained, with attention to every service detail. It's perfectly suited for both business trips and leisure vacations. The next time I visit Lanzhou, I will definitely choose the Hilton Lanzhou Chengdashangwu again, and I hope the hotel will highly commend the thoughtful and professional Kelly at the front desk!

The hotel is located very close to the Lanzhouxi railway station , it serves the purpose of coming and leaving from Lanzhouxi. The hotel was kind to provide shuttle service to and from the railway station. It's close to the Gansu museum. We had a short visit to Lanzhou and this hotel suits me. Hotel staff were kind to assist you. The hotel is clean. A new fresh up renovation will be an asset. I needed extra water, someone delivered it personally, greatly appreciated.

This hotel is located near Terminal 3 of Nakagawa Airport. The facilities are brand new, and the room layout is similar to that of an Indigo hotel. If this hotel were in the city center, the price would definitely be double. We arrived in the evening and booked a private room at their Chinese restaurant. The dishes and service were comparable to a five-star hotel. It's a shame we missed breakfast because of an early morning flight. They offer a shuttle bus to the airport every half hour, making it the best choice for an overnight stay at Nakagawa Airport.

I absolutely loved this hotel! From the moment I stepped into the room, I was impressed by how clean and comfortable it was. The sheets and towels were spotless, and this fresh, cozy environment really made my trip more relaxing and enjoyable. I even had a beautiful view of the Yellow River from my room, which was especially stunning at night. I also want to give a special shout-out to Da Yanlong for the swift check-in process and for patiently answering all my questions with such a warm and friendly attitude – it really made me feel welcome. The breakfast spread was fantastic, with a great variety of fruits and pastries. Overall, I highly recommend it and would definitely come back given the chance!

The hotel isn't far from the airport, maybe a little over 10 kilometers. Following the navigation, I saw a new building that looked like a museum, and only when I turned the corner did I realize it was the hotel. Ida at the front desk was excellent during check-in, very professional. Since I booked two rooms, she specially arranged connecting rooms for us. The hotel lobby is also very well-designed and grand. The bar seems to have a good variety of craft beers and cocktails, a nice spot to relax in the evening.