Hotel 5-Star di Gansu, China

We are a family of two adults and two young children travelling with my in laws staying at a room with loft and a twins deluxe for 6 consecutive nights (had to extend the stay for 2 nights due to unforeseen circumstances). In our opinion, this hotel definitely fits into the 5 star rating category though not sure why the rating is marked as only 3 stars on trip.com. All staff that we interacted with at concierge, reception, restaurant, housekeeping and lounge were eager to help, professional and friendly. Housekeeping recognised my in laws has mobility issue and protectively provided additional accessibility facilities for their room. The rooms are modernly designed, spacious and clean. The gym is well equipped and the swimming pool has been excellently maintained, with water temperature that's just perfect. There's also a fairly hidden kids playing area (not very big) which the kids enjoyed spending ages at. Breakfast choices are diverse with local, broader Chinese and typical Western options available. Signature LanZhou noodles soup is a must every morning. For travellers not intending to dine out at night, we highly recommend paying a little bit extra for a room with club access as the light dinner it provides with the room is well worth the money. Overall, we had a very positive experience at the hotel and would highly recommend it to anyone. With that said, here are a few areas that we are not used to, which are common issues across hotels in China: 1. There is cigarette smell at various parts of the hotel. While this is not a constant issue, I personally have expected there's absolutely no such unpleasant smell at all throughout our entire stay (for a hotel that we deem to be 5 stars). In our mind, perhaps there can be better room allocation based on smoking and non smoking floors, and stricter enforcement of no smoking policy near common areas where there can be smoke drift. The reception area in particular is a hot spot for cigarette smell. 2. For visitors like us travelling from overseas, the rooms' air-conditioning setting are just too warm for us. As the heat setting was centrally controlled, we couldn't change it to a setting that kept the room to a temperature of low 20s. We ended up just completely switching them off and the hotel provided us with a separate cool air generating machine which helped to a degree. 3. For our initial booking of 4 nights, we were somewhat disappointed our loft room does not have the river view (noting that the room booking type for loft rooms made no distinction to river or city view, so we had assumed all rooms have river view). With all that said, we believe the first two issues are probably not unique to this hotel specifically in China, and the last issue can probably be resolved by making our expectation clear during booking, which makes this hotel still one of the best in the area.

Menginap semasa Tahun Baru Cina, dapat melihat tanglung secara percuma terus dari hotel! Penginapan terletak di blok-blok berasingan, dan ada tempat letak kereta di bawah. Saiz bilik boleh diterima, cuma kemudahannya tidaklah begitu moden. Untuk sarapan di bangunan utama, perlu berjalan kaki beberapa minit.

This hotel looked incredible! From top to bottom, it was clear that the designers took style seriously. The rooms gave off a sense of luxury that few other hotels in this process range have. The carpets, floors, doors, cabinets, beds etc. emitted a sense of tranquility, which made me feel very comfortable. Also, after travelling around China for nearly a month, I can say that this was by far the best breakfast I've had at roughly a dozen hotels. The staff were professional, everything was very clean, and the location could not have been better. My only issues: there was no air conditioning, and my room was very hot at night. Additionally, when the rooms next to you are watching television, you can hear everything in your room.

優點： 設施新 裝修新 周邊環境安靜 有購物中心 餐飲購物都方便 停車位充足 早餐品種豐富 工作人員熱情有禮貌 職業素養很高 寵物友好酒店 小小的建議：酒店下午和傍晚會提供送水果和酸奶服務，這個温馨的服務反而給住客造成不好的感受。張掖是美麗的旅遊城市，住客無論是飛機高鐵還是自駕，一般下午到店後都會先休整，接連兩次敲門送水果送酸奶對剛入住的住客反而是打擾。 我住了兩晚，入住當天下午剛要歇一會就被敲門吵醒送水果。第二天在七彩丹霞玩到下午3點回酒店，剛想睡一會又是敲門送水果，我還急急忙忙的起床穿衣再去開門。 建議贈送水果酸奶可以在辦理入住的時候完成。 這不是缺點，衹是小建議。住過很多酒店，你們家的工作人員非常優秀！！！

很新，但沒有味道。很贊，位置距離機場超級近，接機安排合理很及時效率高不用等，接機的車還有座椅按摩你敢信。 房間隔音很好，一點都不吵，還能看到飛機。 服務員態度很好，包括前台客房和餐廳廚房，都很用心。 早餐還不錯，應有盡有，有拉麪還有餛燉，小米粥和小菜都好吃。總之，機場轉機強烈推薦。

Yellow River Yinran is a very nice quality hotel. It is very artistically designed (see photos). The reception staff were helpful, and in particular, the dining room staff were friendly in assisting a non-Chinese speaking guest with food allergies! The bed was comfortable, the room with a view onto the Yellow River. I would stay there again.

I don’t usually bother leaving reviews, but our stay was such a pleasant one that I felt compelled to share. My husband and I truly enjoyed all five nights here. The experience absolutely lives up to the Sheraton name and the staff consistently went out of their way to help with anything we needed, especially 小刘 from the concierge team, who was exceptionally thoughtful and attentive. We were pleasantly surprised to find a humidifier in the room, such a considerate touch for a desert town with very dry air. Breakfast was another highlight, with a great spread including pancakes and waffles, which we really appreciated as international travelers. The location is also very convenient, just a 10-minute drive to the Mogao Grottoes. Overall, a very comfortable stay with great food without the need of leaving the hotel for dinner. Highly recommended if you’re looking for a place where comfort and service truly matter.

Ini adalah penginapan ketiga saya di hotel ini, jadi ini ulasan objektif, tolong jangan terlalu keras. Reka bentuk kolam, suhu air dan kemudahan adalah sangat baik (dan sentiasa perkara pertama yang saya pertimbangkan semasa memilih hotel). Pilihan sarapan dan rasa memenuhi sepenuhnya standard Hilton. Pemindahan lif agak menyusahkan, mungkin disebabkan susun atur (tidak penting). Bahan dan kualiti selipar bilik tidak memenuhi piawaian Hilton; mereka berasa terlalu murah dan perlu diperbaiki. Mengenai perkhidmatan, saya tidak pasti cara menilainya (pengalaman dan perasaan peribadi semata-mata): 1. Disebabkan oleh keadaan yang tidak dijangka, saya tidak dapat kembali ke hotel untuk daftar keluar jam 12:00 tengah hari. Meja penyambut tetamu menawarkan untuk melanjutkan daftar keluar saya hingga 2:00 petang. Saya akan memberikan ulasan lima bintang; tiada masalah di sana. 2. Sebagai pengembara perniagaan yang kerap, saya telah menginap di pelbagai hotel, daripada mewah hingga mesra bajet. Walaupun saya menempah melalui Ctrip, wakil perkhidmatan pelanggan setiap hotel secara proaktif menambahkan saya di WeChat selepas melihat tempahan saya untuk bertanya tentang keperluan saya dan berkomunikasi terlebih dahulu. Saya secara proaktif menghubungi hotel ini melalui Ctrip selepas membuat tempahan, berharap untuk meminta sarapan percuma. Mereka tidak dapat memenuhi permintaan saya (boleh difahami, memandangkan kos dan faktor pengurusan mereka; saya tidak boleh menyusahkan mereka, dan saya tidak mengharapkan banyak). Permintaan ini adalah semata-mata tidak sengaja; kebanyakan hotel telah menambahkan saya secara proaktif di WeChat dan memenuhi permintaan saya sebelum ini, jadi saya akan memberikan ulasan lima bintang. 😀 3. Saya telah menginap di hotel Hilton di bandar yang berbeza, dan kakitangan kaunter penerimaan tetamu sentiasa sangat mengalu-alukan. Mereka bertanya tentang penginapan saya, menyemak status keahlian saya dan secara proaktif menawarkan peningkatan bilik dan permintaan khas lain. Secara keseluruhan, komunikasi adalah sangat selesa. Saya tidak mengalami ini semasa penginapan ketiga saya di hotel ini. (Ini adalah ulasan objektif semata-mata; Saya harap peniaga tidak akan menghubungi saya atau meminta saya mengedit ulasan.) Hanya untuk kolam renang anda, saya pasti akan memilih tempat ini sekali lagi apabila menginap di Lanzhou! 🤣🤣🤣

We had a fantastic stay which was made even better by a complimentary upgrade upon check-in. The upgraded room was spacious, comfortable, and had toiletries for kids. There are many amenities available and the toiletries given is definitely more then the other hotels. Bottled water are easily accessible in every floor which is a great idea. The staff were friendly and attentive, always ready to help with any requests. The meals in the hotel are tasty with huge portions given. Overall, it was an excellent experience and will definitely come back again.

酒店的地理位置不好，晚間睡覺頗受外面車輛噪音影響，提前説要安靜的房間，沒有安排晚上申請調了一個房仍然很吵。體驗感非常差，提前離開天水不會再來了。今天上午驅車三個多小時來到了天水，入住年初新開的本地最高檔酒店福朋喜來登，中午小憩下午開車去伏羲廟和天水博物館，一路上體驗感極差，電動車和行人在快車道上隨意穿行混亂不堪，伏羲廟和博物館沒有驚艷，遊覽無序雜亂無章。慕名去青石巷買了香酥小花捲順便帶了伴手禮甘谷辣椒麪，買了隴西臘肉夾饃做晚餐，品嚐了人生第一頓麻辣燙，沒有多難吃但絕對不能説多好吃。原計劃的三日行一減再減，決定明日上午麥積山石窟參觀結束直接回西安。麥積山石窟也很有特色按窟收費。一個地方又不好玩又不好吃説的就是天水吧[呲牙]