Hotel 4 bintang Romulus yang Popular

The hotel is overpriced for what it is. You are a captive audience unless you want to leave the airport for a trip to the convenience store or a restaurant.

Hotel ini agak lama dan kemudahan di dalamnya agak lama. Saya melihat ramai keluarga keluar pada hujung minggu. Tidur malam agak bising dan sering ada kanak-kanak berlari. Keseluruhannya

The low rating is because I got the room so that I could get a shuttle to the airport and drop my daughter off for her flight early the next morning stress free. We got to the lobby at 3:32 am and the shuttle had already left. The hotel receptionist did not help at all. She could not call for pickup, she did not know how to get to the airport, she didn't really seem to care. When we had arrived the night before, I had repeatedly told the receptionist that we needed to be on the 3:30 shuttle. She did not say, ”shuttle leaves promptly at 3:30 so be in lobby 5 minutes before” nor did she take a note so that the shuttle driver knew to expect a pick up. No help for hotel staff at all. As for the appearance of the hotel, everything looked nice until you looked closer. Walls needed to be painted, toilet paper dispenser was falling out of the wall, the indoor fountain was full of alge.... you get what you pay for, I was ok with that. I was there to have a stress free take off. Instead we were in a panic to figure out how to get to the airport, and had a couple wrong turns. We got there in time and everything worked out, but a little help from hotel would have made it a much nicer experience. There are a lot of hotels around the airport. I will be trying a different one next time I fly.

Quick check in and there is a shuttle to and from the airport. Location is near the airport and rental car locations. The beds were nice. The bathroom was a little dated, but still good for the money.

Staff very co-operative .Clean and decent place Breakfast was good .Very good complementary shuttle service from airport to hotel .

環境和服務都不錯。就是在機場打電話問shuttle時由於語言不通，前台有點不耐煩，別的都很好。位置，環境，早餐都不錯。大廳24小時熱水，咖啡，飲料，還有水果。帶早餐。有行李推車。check out時會問你需不需要免費擺渡車。總體來説機場附近性價比較高。附近有麥當勞等餐館。

I made a reservation at the Courtyard by Detroit's airport after flight disruptions unexpectedly kept me in Detroit. As I didn't have my bags or any personal toiletries, I requested soap, lotion, a toothbrush with toothpaste, deodorant, and a shaving kit. The basic toiletries that all hotels provide in a room or offer free of charge upon request. My nightly rate was over $200 with taxes. Ahmed at the front desk, who falsely identified himself as the general manager, refused to provide me with the toiletries for free. The hotel wouldn't even give me a bar of soap. Besides the horrible customer service and guest relations, there were other issues with the Courtyard by Marriott Detroit Metro Airport Romulus: 1) The bar/restaurant was closed on a Friday evening, despite being advertised as being open. 2) No breakfast vouchers were provided, even though breakfast was included in my nightly rate. 3) No information about airport shuttle, breakfast hours, etc. was provided at check-in. 4) The room is very old and outdated by several years. While mostly clean, everything except the TV was felt 7 to 8 years overdue for an exhaustive renovation. The room looked unchanged from the Courtyard designs of 2003-2006. I ended up leaving the hotel and going elsewhere. Under no circumstances would I return or recommend this hotel.

I was greeted warmly. All the employees were nice and did their best to accommodate all my request. I’m not from Michigan, so it seemed pricey for the quality. However this weighed no bearing on my stay. They have a restaurant in the hotel that prepares food, which is convenient - but some things weren’t up to par. For example I got fruit with my breakfast, and the not only looked old but also taste old. With that said - front desk and housekeeping were amazing. Thank you!

We stayed here for one night pre-flight for DTW in February 2023. This hotel is close to the airport and airlines parking sites. We typically stay at the Fairfield a couple hotels down the road, but this was less expensive, so we went for it. Would I want to stay a week here? No, but one night is just fine. The room was clean. The heater was loud. We had a room with 2 double/queen beds. The bedroom area is open to the living room area. There is a tiny room with a toilet and the tiniest sink I've ever seen. And then another room with a shower and sink with normal counter top space. Despite the tiny sink room, it actually helped to have two sinks and mirror areas when getting ready in the morning. You can hear airplanes taking off and landing and traffic from the highway, but we've found the same in any of the hotels in the area and this hotel was no worse than any others. We looked at the free breakfast, but found it unappealing and opted for a better breakfast once we got to the airport. There is also a Starbucks, Tropical Smoothie and Lefty's Cheesesteak all in one building that is basically in the same parking lot.

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.