Eisenhut Hotel

羅滕堡這個酒店分配給我們的房間差不多相當於這個酒店的最好位置了吧，在酒店這些房間中處於最高的位置，落地大窗，視野開闊，近處有老房子，遠處又面向起伏錯落的田園，房間非常大，衞生間也特別大，從衞生間看，設施可能有點老，巨大的浴缸甚至讓我想起在國內一些小地方里麪套房的設計，但是窗外的無敵風景分明顯示着異域的情致。酒店是個老建築，得上百年了，鑰匙都是老物件，沉甸甸的，古樸，特別有味道，然後樓下的酒吧餐廳也錯落有致，但是我們去的淡季吧，沒什麼人。這個酒店的位置也是無敵了，就在市政廳登高遠望的那個塔的下面，市政廳廣場旁邊，挨着頗為值得一逛的聖誕禮物商店，什麼餐廳啥的周邊都有，簡直不能再好的位置。就是沒有停車場，可以上下行李，但是停車要停到附近可以停車的地方，機器繳費，我去的時候人不多車不多，也很方便。非常好的體驗，值得滿分。

酒店很有年代感，酒店裡的壁畫説明酒店的年代，酒店位置也非常不錯，入住體驗很好

We booked two nights at this hotel. Before arriving we saw a special for a Valentine's arrangement (room, dinner, and breakfast) and inquired by email about adding. The email was never answered for 2 days. When we arrived we inquired and they stated we could add on the special (in my email and in person I asked about moving rooms for last night as we were in a deluxe and the special included standard room). We were told on both occasions by front desk staff that it had been arranged and we could stay in our current room. We asked again the next day about moving to comply with special and were told to remain in our room. When we went to check out the woman at the desk stated we owed 30 additional euros due to upgraded room. We explained the situation and confirmation with colleagues but she stated we would not be permitted to LEAVE the hotel until we paid. Our freedom and vacation were held for ransom. In addition, she stated she was the only person on staff on a busy Saturday morning so there was no one to speak with except her. Needless to say, we had to pay to avoid an even more embarrassing situation and the police being called so we could catch our train. Our stay at the hotel was nice to this point but being embarrassed in front of a room full of people checking out and being told we could Not Leave the Hotel until we paid has left us with a very bad experience. We caution you if you stay at this hotel as each staff member seems to operate independently and if it is on the computer (reservation staff said we owed so no logic could be applied) then it must be true. Decent hotel but very poor staffing. We will be writing the hotel directly but not a good look for a hotel trying to make a new appearance on the stage.

The room was not as pictured on the website. Much more tired than in the picture. The location was great. The bathroom leaves a lot to be desired espically if you want to take a shower and not get everything wet in the bathroom. Staff was very friendly and accomodating. TV did not work.

Outstanding customer service, facility and location. Staff was very helpful, professional and went out their way to point us in the right direction. Location is perfect and allows you to visit the city out the front door. The views were amazing from our room. Highly recommend!

Excellent hotel, very comfortable. All the staff were pleasant and welcoming. If you stay anywhere in Rothenburg choose this hotel. Breakfast was good and lots of choice. Filter coffee was the only let down, tended to be cold. We had an excellent meal in the restaurant on our first night