Rotorua Citizens Club

I like the location and the people staffing unfortunately I did not like fluorescent lighting no desk lamps an additional PowerPoint might have been helpful unfortunately our fridge didn't work and our ceiling fan didn't work either. was staying for one evening wasn't too much of an inconvenience I would probably stay here again it has everything you need without the extreme costs thank you

Basic accommodation. Shower wasn't cleaned from previous stayers and overall was not as clean as I would expect. When room service came after the first night they left the room door wide open with all our belongings inside. We were out the whole day so not pleased when we got back to see that.

This place was very well located and everyone was very nice. We didn't know that a "Citizens Club" is like a VFW in the US, so it was a funny surprise being the only under 55 at the bar/restaurant area. The free parking and wifi were solid. The room had every basic you'd need, I think the only thing was not having aircon was a little warmer in summer, but they did supply a fan which was nice.

The rooms are above a social club that caters for the older generation. The club had snooker tables, restaurant and a bar. The karaoke night was a blast. The club is located close the centre of town and the main attractions. The check in was down by Tina who appeared to look after the check in and run the bar. She was friendly and helpful. The room and shower room were not clean. Above head height there was dust and the shower room extractor vent was in need of a deep clean.

Check in time ends at 10 PM was not correct. Water supply stopped suddenly in the middle of the night, needed to wait for awhile to let it resume. Room is outdated. But the location is good which is near the restaurants.

Real liked that everything was clean and tidy the staff went the xtra mile with everything that they could do for us would have liked a microwave in the room cos although we ate all our meals except for breakfast the doggy bags we ended up with after our meals and took up to our rooms were eaten cold for breakfast as there was no oven or microwave iwe feel that having a microwave in the rooms would not take away the use of the dining room meals as they are good value for money and serve the most excellent meals there and their variety of meals on their menus was huge and reasonably priced not too mention the service from the chef and his assistants which was absolutely brilliant will continue going to and staying there when we are in Rotorua best place,ever

It was clean, beds were soft and comfortable, shower was a little on the down side, as you had to play with the tap to make the water flow.

Untidy,smelly from downstairs going to 2nd floor, dusty room

Incredibly hot inside the room with barely working fans.