Pengguna Tetamu
18 November 2023
Horrible staff. They turn on the heat pump only at 5 AM in the morning. If you want to have a shower at any other point of time during the day, they will offer you HOT WATER IN BUCKET. Is this the service level of a star rated hotel? There was no complimentary water bottle in the room. BUILDING IS EXCELLENT. SERVICE IS PATHETIC. Arrogance of the staff including the so called GENERAL MANAGER is at all time peak. I travel all over the world and I have never seen such pathetic staff at a star rated property.
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