Holiday Inn Express London - Greenwich

Very bad experience! I stayed in the hotel for 4 days 3 nights but no air conditioning and broken water tap in the first day. Inform the service department to change a new room and they said full House and can change on the next day. So I request for the room to change on next day. However, once I changed the room, the air conditioning was broken and even worse than the first day. I didn’t complain about the service guy and just request for 2 fans. They gave us free drinks for the compensation! To be honest, service of the people there are nice but the hotel was too old and everything was broken. And we booked sofa bed but no one prepare the bed for us until we told them.

Large clean room and a nice selection for the included self service breakfast

Room 510 stunk of cigarettes particularly the bathroom. We reported this to reception not long after check in but nothing was done about it and it was like this for the whole of our stay. Breakfast was very busy with big queues and a lot of items had run out despite there still being quite a bit of service time left. A lot of what was there you could tell was cheap ingredients which was a shame as Holiday Inn breakfasts are usually great. It was so basic we didn’t go again despite it being paid for. The fire alarm went off at 5am then stopped so we thought it was a false alarm. It then went off another twice. With a broken ankle and being on the 5th floor this was quite worrying. Upon check in I completed the box about requiring assistance in case of emergency however no one came to the room, not even a phone call. It was upon heading down stairs that another guest coming back up said it was a false alarm. When we checked out I mentioned this and was just told well it was a false alarm so that’s why no one came and it only went off once, this was false and when I challenged this she said her colleague told her it only went off once, she wasn’t working at that time. Very disappointing and quite a worrying situation to be in. Obviously glad it was a false alarm, it was set off in the kitchen, assuming when they were preparing the awful breakfast! Also the room window could open fully which for health and safety there normally should be a latch preventing this, especially on the 5th floor. This wasn’t an issue for me but better to mention these things. The good thing about this hotel is the close proximity to the o2 and public transport.