Hotel berhampiran Harrison＇s Rocks, Tunbridge Wells

This is a very attractive building, spacious inside and on an attractive site surrounded by trees outside town. Easy parking. Given its age, the building is now in need of an upgrade, but is still elegant, and we especially liked the beautiful lounge. Excellent breakfast and supper (we loved the arancini). Special thanks to Connie, Tim and John for making us feel really welcome. In the absence of airconditioning, we would have appreciated a summer-weight duvet on the bed. We would also expect a toilet brush in the bathroom, and an option of herbal tea on the welcome tray. We would use again.

We hinken een beetje op twee gedachten bij het beoordelen van het hotel. Vanaf de aankomst: de parkeerplaats was groot, maar vol. We moesten wel even zoeken naar een plekje. Check-in ging vlot, er is een oude, kleine lift voor 1 persoon met bagage. De kamer voldeed. Er is geen koelkastje, geen airco, en het zitje dat op de foto's staat, ontbrak. Er zijn wel twee stoelen. Er is een tv met weinig zenders, een badkamer met klein bad en een aparte prima douche. De kamer is schoon, maar kamerschoonmaak, schone handdoeken etcetera is niet standaard. Hierom moet je vragen. Het ontbijt is in buffetvorm. Er is bediening voor koffie, toast en bijzondere bestellingen. Aanvullen gebeurt niet direct wanneer nodig, dus soms zijn gerechtjes gewoon op. In de avond was het hotel uitgestorven. Niemand te bekennen om een drankje in te schenken of wat ook. Op de dag dat we vertrokken, ontdekten we dat er nog een bar was, die blijkbaar wel open was geweest. Je moet het maar weten ...

We stayed for 3 nights from 19th-22nd May, we were attending a wedding in the area and wanted somewhere to extend it to a weekend break. The staff were friendly and helpful throughout however, the initial investment to move away from a conference centre needs updating. The first room we were allocated had carpet I would expect to find in an office and bed that squeaked everytime I shifted my weight to the extent that it woke me and my husband up throughout the night. Having told the reception staff after the first night I was advised they would let the maintenance team know. We returned very late that day and it was clear nothing had been done about the bed but just went to bed because of the time. When I complained the next day that I was told that the maintenance team don’t work weekends. We were not initially offered another room because the hotel was apparently full. The second morning we were offered another room, which was smaller than the first, and that was not very big! We were offered a third room which was larger than the first two, but had ants near the window and you could tell the bed has not been updated for a while as the spring could be felt in the mattress. We gave up and slept in the room and it was a better night than the first two. We also found a detection card of some kind under the bed of the first room that was dated from 2001! And there were other signs around the hotels main building and additional buildings that they just don’t have enough staff, things like beer glasses around from events the day/night before but still out at midday. The overall impression is that outside weddings and conferences it’s trying to compete with a mid-range hotel market, however, despite paying more it didn’t feel like we got a room or bed that couldn’t be matched in a chain of hotels who would guarantee a good night sleep and ensure the beds were regularly updated. The breakfast was included but nothing that couldn’t be had in a well-known chain and with less choice/options. We wouldn’t recommend it unless you were staying overnight as part of a wedding package/party. Ok for one night but disappointing as a weekend getaway.