Guest User
March 1, 2024
We booked this place on the basis that it was marketed to us as high end / luxury and we wanted to splash out for one night. We were genuinely confused as to whether we had been taken to the right place when we arrived. Starting with the good, the staff were very friendly, warm and attentive (although when we sat down for dinner, we were inexplicably asked to move to another table. No reason was given. It was very odd!). The food (dinner, breakfast, packed lunch) was excellent - we were very impressed. The room was small but it was clean and comfortable, and we appreciated the hot water bottle when it got cold at night. Onto the not so good - the lodge is quite clearly in the middle of major construction works / renovations. We had workers shouting, building and hammering right outside our window and there was woodsmoke floating past our window from a fire they were burning. We were shocked that a ‘luxury’ hotel could invite guests into a construction site and subject them to the attendant nuisances. We did not really have a view of the forest from our room so not sure why it is marketed as such. There was noise from the nearby villages. The wifi wasn’t working. The lobby area around the bar was unprofessional - there was clearly a makeshift office set up on one of the tables with papers strewn about. The bathrooms in the lobby were disgusting. There was a child walking about screaming (not a child of a guest, but of a person associated with the lodge). The bar was very limited and didn’t look clean. Overall, it was fine for one night and it was conveniently located close to the gate where the gorilla trek starts, but there is just no way this lodge approaches anything near a luxury standard, and it should not welcome guests when it has such major renovation works going on.