Hotel berhampiran Ancient Durga Temple, Rupandehi

We checked into Lumbini Palace Resort on November 24, 2023, for a two-night stay. Our experience was flawless; there were no service issues, and we thoroughly enjoyed our time there. However, upon checking out, I realized I had carelessly left behind a very important item in the room. The day after our departure, I contacted the hotel to inquire about my belongings. They assured me they had found them and would promptly send them back to me. Initially relieved, I awaited their response eagerly. However, as days passed, I received no updates despite my repeated requests for them to send my belongings via courier, with me covering the costs. Unfortunately, the hotel failed to respond to my requests, leaving me to make weekly follow-up calls. After more than three months of waiting, I was informed that my belongings had been lost. The excuses provided, such as changes in management or staff not being on duty, seemed unprofessional and lacked accountability. Losing items of great religious significance has been distressing, and the lack of genuine concern from the hotel only exacerbated the situation. Additionally, the absence of any communication from the new manager further highlighted the hotel's disregard for customer care. As someone involved in the travel industry, I had considered recommending Lumbini Palace Resort to my clients. However, based on my experience, I have decided against it. It's clear that the resort's staff need better training and a deeper understanding of their responsibilities in the hospitality industry. This incident serves as a reminder that exemplary customer service is essential for sustaining success in this field...

全程最讓人舒適的酒店。很美的庭院式酒店，有禪意，硬件稍舊但使用感很好，網絡穩定，空調給力。餐廳不錯，有各國套餐，小貴，其中日本套餐水準不錯，可以嘗試。酒店的生態環境也很好，常常有鶴光顧。工作人員非常友善，有天凌晨四點我走出房間找螢火蟲，保安就一直跟着我，幫我打着手電筒，特別感動。

I have been staying in this property for a few nights on several occasions and I must say this property is getting better with every visit . As i was traveling with my family I was given an upgrade to a suite and even a complimentary breakfast for a third person that was even more appreciated. In short this hotel is a wonderful option in butwql or bhairqhwa area