Hotel berhampiran Sabie Waterfalls, Sabie

During our tour through South Africa we stayed overnight in Angels View Hotel Graskop. Considering it was our honeymoon, and we want to make it an unforgettable trip. We booked an ”earth grotto king” room. Although this is the most expensive room in the hotel and the photos on the site look beautiful, the reality is different! The room was absolutely not clean and poorly cleaned. Dirt in the corners, under the bed, circles of glasses everywhere on the furniture, the terrace was full of cigarette butts, but the worst was the mold in the bathroom and shower. When I rubbed it with some toilet paper it partly went away so .... I don't think it is the intention that you pay so much money for a room and then have to clean it yourself or first remove mold with paper before it is clean enough to shower comfortably! There is also a beautiful fireplace in every room that apparently has not worked in any room for years.... Given all this, we immediately went to the reception and reported everything. We asked for a solution and if necessary our money back and a standard room as this could hardly be much worse and cost 2/3 less. Or if necessary to go to another hotel. The manager was called and she promised to forward it to her manager and to come back later and let us know. In the end we were simply fobbed off to avoid other guests in the hotel hearing about it and nothing was done about it. Also emails that were sent afterwards were not responded to or were fobbed off. In short: There are many, much better hotels in Graskop ( we also slept in other hotels in the area, which were much cheaper and much cleaner and better) So do yourself a favor and avoid this hotel! Very dirty, faded glory and especially if there is a problem you will not be helped Avoid!!!! To the hotel: Please do not respond below or say that you find this very regrettable, that they will ensure that this does not happen again in the future, etc.... Or write other excuses as a response or defense! I was immediately at the reception, spoke to the manager and sent several emails why no help was forthcoming. Please do not write such excuses below to mislead others who read this review. If you do this to other customers, it will have consequences. Customers deserve respect too!!!

Прекрасный отель, чтобы остановиться и посмотреть каньон реки Блайд. Домики чистые, аккуратные, есть все, что нужно для проживания. Вечером прекрасно можно провести время на веранде или на скамейке возле пруда. Мы были в прохладное время года - в домике топили печь и были простыни с электрическим подогревом, это было очень удобно. Хозяева очень отзывчивые, готовы помочь в любой ситуации. Большое спасибо.