Villa Angélique - Hôtel classé Monument Historique

"Villa Angelique" is a charming place in the centre of Saint Denis. The rooms are spacious and clean. The garden is beautifully maintained. The staff is kind and helpful. Monsieur Alain deserves a special mention. Also, there's lots to see close by.

This hotel is well situated in the city’s smartest street and has a smart and elegant feel about it. The architecture is typical of Saint Denis’ colonial villas. The bed was one of the most comfortable I’ve slept in for a while. The customer service was mixed depending upon which staff member we interacted with. Unfortunately there were a number of issues during our three night stay. We were allocated a relatively small room with a small window in the corner of the room looking out on to the rubbish bins. The automatic toilet light didn't work. The TV remote was out of battery. The air conditioner made a whirring sound. We complained about the noise and were told by a friendly receptionist that she did not have access to an engineer and all rooms were full but they could move us for the last night of our stay. The new room was above an office in the back of the property and overlooked the kitchen so was clearly noisy and with the only window facing the kitchen it wasn't very private. Sadly, the TV remote in this room also didn’t work either and when we asked the receptionist, we were given a different remote control which also didn't work (no surprise as it was for a different brand than the TV in our room). We asked if we could have some milk to make tea with the provided kettle in the room and were told that they didn't have any and I should go and get it from the Carrefour supermarket around the corner. Disappointingly, I was asked more than six times during our stay if I would like to book breakfast in the morning- not sure how this would have been possible without milk! Altogether, given this was the most expensive hotel in town, our three night stay was marred by the above.

Hôtel Horrible ; A fuir absolument ! n'y mettez jamais les pieds ; Le gérant est un voleur. Nous sommes arrivés le dimanche en alerte rouge cyclonique avec 3 heures devant nous avant d'être confinés pendant 48h ; on a demandé si il y aurait de la nourriture car leur page indique qu'ils ont un restaurant. Le gérant a répondu "non notre restaurant est fermé depuis des mois (déjà ils mentent sur leur page booking) et il a ajouté "ben non c'est alerte rouge on va pas vous servir de la nourriture" (alors qu'on venait d'un hôtel qui restait ouvert pendant le cyclone pour ses clients). Il a ajouté "vous allez faire des achats de provisions comme tout le monde" alors qu'on était dimanche et que tout était fermé, et encore plus fermé car on allait être confiné dans 3h. En gros il nous obligeait à rester dans son hôtel sans nourriture pendant 2 jours. On a demandé d'annuler nos chambre et de se faire rembourser pour retourner à l'hôtel d'où on venait qui eux avait prévu de fournir de la nourriture à leurs clients. Le gérant a littéralement répondu "ben non j'ai pas envie de vous rembourser, car avec le cyclone personne d'autre ne réservera de chambres et j'ai envie de gagner de l'argent" Vraiment un conseil, fuyez