Booked a suite for me, my wife and brother. This is NOT a suite It's just a large room with a king bed and a pull out couch RIGHT at THE Foot of the bed AND the whirlpool bath is next to the bed ALL in ONE ROOM with no separation - Not even a screen or curtain or screen for privacy Plus - found a used Breath mint stuck to the carpet next to the bed mentioned that to the desk No apology just ”we'll talk to housekeeping” Brother decided to cut stay short so with a couple of days warning changed reservation to an ordinary room for two. No need to pay extra for a ”Suite” Was told that it would not be a problem but we would have to check out (Before 11:00) AND take all of our belongings with us and check back in (after 3:00) I asked if we could possibly put our luggage somewhere on site . NO After breakfast I noticed (and checked to be sure with housekeeping) that the room into which we would be moving was made up. I asked the desk clerk if we could put our things in the room since it was booked for us and ready. She said that was just not allowed. we had to take our things and come back after 3:00 What kind of place does that to their guests? NEVER again PS AC was very noisy and hard to set Water temp in shower went from cool to scalding without any adjustment by the user. Talking to other guests we found that to be the norm for all or at least many rooms
Bagus
101 Ulasan