Ulasan AC Hotel Saint-Julien-en-Genevois

Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for taking the time to share your experience with us.We are delighted to hear that you enjoyed your experience and found our establishment to offer excellent value for money.It is also a pleasure to know that you found your room clean and fresh, with very comfortable pillows and mattress which contributed to a good night's sleep. We are also pleased that our varied breakfast met all your expectations. We are also delighted that our location next to the Tesla Superchargers was an advantage for you.We look forward to welcoming you back soon. Best regards, Marie T. Guest Relations

Jawapan daripada Pihak Penginapan: Dear guest,Thank you for taking the time to share your feedback about your stay at our hotel. We're glad to hear that you had a positive overall experience and that you appreciated our convenient parking, quiet atmosphere, and the nearby amenities. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.We value your input and strive to continually improve our services.Best regards,Cassandre.M Guest Relations

Jawapan daripada Pihak Penginapan: 親愛的 _M1860796****, *感謝您花時間與我們分享您的入住體驗。我們很高興聽到您喜歡我們帶陽台的客房，以及我們理想的地理位置，這使我們能夠提供遠離城市喧囂和旅遊景點的寧靜住宿，同時仍可駕車前往。我們期待您下次再次光臨。此致

Jawapan daripada Pihak Penginapan: Dear guest,Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced during your check-in and check-out process. We appreciate your feedback, as it helps us identify areas for improvement.Your feedback is important to us, and we want to ensure that we address any issues appropriately.We hope that despite the hiccup, you were able to enjoy your overall stay with us. We look forward to the possibility of hosting you again in the future and providing you with an even better experience.Best regards,Cassandre.M Guest Relations

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience during your stay at our hotel. It's fantastic to know that you found our location convenient for your travel plans and appreciated our cozy and clean facilities.Our team takes great pride in providing excellent service, and we're glad to hear that our staff's friendliness and multilingual capabilities made a positive impact on your stay. Your kind words are truly appreciated.Warm regards,Cassandre.M Guest Relations

Jawapan daripada Pihak Penginapan: Cher(e) Client(e),Nous sommes ravis de savoir que vous avez apprécié le cadre de notre établissement ainsi que le petit déjeuner que nous proposons. Votre satisfaction est très importante pour nous et nous travaillons continuellement pour offrir à nos clients une expérience mémorable.Nous espérons avoir l'opportunité de vous accueillir à nouveau lors de vos futurs voyages. Cordialement,Cassandre.MGuest relations

Jawapan daripada Pihak Penginapan: Dear AVIDTRAVELLER53, Thank you so much for your wonderful review! We're delighted to hear that your stay met your expectations of the top Marriott standards, from the location and decor to the service and room. It's fantastic to know that Lucas at the Front Office made such a positive impression with his exceptional service. We’ll make sure to pass on your kind words to him. We look forward to welcoming you back for another excellent stay in the future! Sincerely,

Jawapan daripada Pihak Penginapan: Dear 199fabianf Thank you for taking the time to share your feedback. I sincerely apologize for the disappointing experience you had during your recent stay at AC HOTEL. We deeply regret that we failed to recognize your valued Bonvoy Lifetime Elite Platinum status and that our service did not meet your expectations. Your loyalty means a great deal to us, and it is unacceptable that you did not receive the warm welcome and recognition that you deserve. I also want to apologize for the multiple service failures you encountered, from the breakfast billing issue to the delays during check-out. These do not reflect the high standards we strive to maintain. I have shared your feedback with our team to ensure that these issues are addressed immediately, and we will be reviewing our procedures to prevent this from happening in the future. Please know that your comments are being taken seriously, and we are committed to making the necessary improvements. We truly value your continued loyalty and hope to have the opportunity to welcome you back and provide the exceptional service you deserve. If there is anything else we can do to make this right or if you would like to discuss your experience further, please do not hesitate to reach out to me directly. Thank you again for your feedback, and we hope to regain your trust in the future. Warm regards, Jessie Smith Director Of Rooms