CozySuites Central West End

I tried to stay for new years and the place was dirty and it was no one at check in. Everything is digital and they told us that room cleaners was out for the night and that we had to stay anyway and didn’t even insist on giving a full refund until I told them my asthma was acting up. As well as the place was filthy and it’s not a hotel. More like a motel and people stay there and it smelled before we even made it to our rooms. The amenities were community based so nothing was in the room as far a kitchen and other little things.

Upon arrival the room had not been cleaned. I was on the phone with customer service (of the property) when housekeeping showed up. As he cleaned I asked the represetative to check for alternate rooms to put me in. She placed me on a really long hold and I am certain did not check on alternatives but came back and said "no options". I wasn't happy and was concerned the cleaner had rushed the cleaning. I requested compensation and was offered $50 and accepted. The other thing is their tedious pre-checkin process. They want a selfie a certain way and want an essay about yourself, claiming it helps them get to know you. I don't need staff in the UK knowing more about me, it's l

The check in was a nightmare. They did not give you complete instructions on how to use your code to get into the building. The building is nasty. The halls smell bad and are not clean. Stuff is broken. The hot water takes anywhere from 30 to 45 minutes to get and hardly any water pressure

The carpet by refrigerator was wet from the door being left open. The sheets had not been changed. Other than that it was clean. The check in sucks. You have to put your credit card number in 3 different times. You have to take picture of DL and then 1 selfie and DL. It’s a hassle to reserve a room.

Very convenient location for what we needed. Things were overall clean, just older. The check in process was different, but understandable with nobody on site.

I found it very quiet and relaxing to stay here. The common areas are a cool touch but the memorable part is the friendliness of the remote staff. They were very understanding and helpful. Would recommend this place.

My room was clean when I arrived. I was a little nervous since I was alone because there was no staff there. It was quiet and close to Barnes and stores. I thought it was odd that you didn’t have a code to get through to the garage, but you had one to get out. I would think it would be the other way around so the only ones to get in would be customers and cancer patients. But overall it was good.

The check-in process is long and there is no one at the hotel to service you. For any service needed, you have to call the number given and it takes some time for the issue to be addressed. They do not serve food or have food availability. However, if you need a reasonable price hotel without expectations this would be it.

The noisiest place I ever stayed in my life! Pounding on the floors above, shouting from the halls, etc. went on all night. Service? There is none! Good luck getting through to a human who can help you if you have an issue with your reservation or your room! First time booking with CozySuites, and I will never book with them or any chain run on this model again!