I'll start with saying that there were 2 positives to our stay: 1. The team: very sweet, super nice, always trying to be helpful...even if in strong need of training when it comes to an authentic yet professional customer experience. We are Generation X so we don't look for people in uniforms, etc...Yet, there is a fine line when it comes to offering a unique experience and...it takes training. Which they probably never had. 2. The view. Not difficult. Does not depend on the property really. The hotel is just in a wonderful location. That being said: French restaurants & hotels had been locked down since November 2020. And another year before that. How is it possible that in almost 1.5 year the place was not ”refurbished” a bit? Water & cleaning product (we hope) sprayed on the bathroom walls & dried up. Paint not very ”fresh”, understaffed hotel and restaurant so it felt like a ghost town in there, 4 different buildings with different elevators to take to go to your room (ex: if you are on the 3rd floor, you must take the lift to the 2nd, exit, walk the hallway to another elevator, etc...and it was like that for everything - spa, restaurant...Way to confusing. Also, if room service is going to ”clean” rooms in the afternoon (somebody just stepped into our bedroom at 5pm, without knocking. And the a team came to vacuum around 6pm...We're in the mountains, everybody goes on hike sin the morning...understaffed again I suppose? Still, a knock on the door before barging into the room is a basic of hospitality I would say. Restaurant was a stressful experience, food was not that fabulous and the waiter was literally running from 1 table to the other. Stressful. So, beautiful settings, beautiful views, very nice team...but, I will never stress this enough: management should be out on the ”floor” interacting with guests - no reporting in the middle of the season I would say - & coaching team members. L&D. Number one necessity for a great hospitality experience.
Bagus
55 Ulasan