Salisbury North Bishopdown

Facilities were great, breakfast excellent, welcome rather cold

It was a wonderful stay. Driving to Stonehenge is about 20mins. Good experience.

Premier Inn no longer even do the basics right. Bishopdown/Salisbury North has shut down the Table Table restaurant and instead converted 5 or 6 bedrooms into The Social bar/dining room. Gone with it is are the staff and the service. They have a mere 3 staff working breakfast time and can't cope with more than 20 covers before the buffet food starts to disappear and not be replenished quick enough. Plus it means the there is only one toilet down the far end of the bedroom corridor some trek away from The Social (it may be quicker to get back to you room depending on which room you are in!). Also a few items in the room weren't there, lack of toilet roll and extra pillows. It just felt like the whole place was running on with skeleton staff, and other than the front desk staff could do with some social skills training. Premier Inns have clearly made some efficiency savings to the benefit of their bottom line, but at the cost of basic services you expect from them.

Upon arrival I was carrying my 8 month old baby in one arm, and was pushing the buggy loaded up with our belongings with the other arm. The young female receptionist proceeded to tell me we were on the first floor and there’s no lifts in the hotel. I explained that was clearly not going to be possible given I was loaded like a donkey and already struggling to get around. She took issue with this and was very abrupt and curt here on out. She gave me a new room on the ground floor and then watched me struggle to get through the door without offering any assistance. When I got to the room there was no travel cot in there so went back to ask about this. She rudely told me “as you have chosen to change rooms, you will have to wait”. I then went to get some dinner from the in-house restaurant. The rude receptionist then started serving us and upon delivering the food asked if everything was ok. I told her “not really as it’s all microwaved”. She laughed and walked off. The manager tried to justify this girls rudeness due to her ‘being young and inexperienced’ and accepted that ALL of the food is microwaved but it’s “of good quality”. £12 for a macaroni cheese that hasn’t even seen a grill. Absolutely disgusting. FYI - The breakfast was no better. For the hot food there was only beans, sausages, bacon and fried eggs. The fried eggs you could have killed someone with, they were as hard as bullets. We’ve stayed at some really good Premier Inns but this was by far the worst.

Well located with ample parking and easy checkin. Great bed and pillows, powerful and hot shower (and bath, always welcome), warm room which was quiet and roomy. Everything you need for a great nights sleep. Only downside was you cannot pre-book early arrival and service was just average, hence the 4 not 5 stars.

I wonder if this hotel is going to close soon. The room clearly hadn’t been checked… bulb missing in desk lamp, curtains off hooks. Our friends room was missing a side table. Bed comfortable but found the pillow a challenge. Yogurts unavailable at breakfast on 2 mornings & mixed berries unavailable on 3 mornings Croissants & brown bread unavailable 1 morning Fish & chips & draught beer unavailable in the restaurant & bottled Moretti only available as gluten free