Pengguna Tetamu
1 November 2023
Very disappointed, stayed in better 3 star hotels. On arrival queue of people waiting to check in, one rude lady on reception. Most of the reception staff were rude and unhelpful. Rooms need upgrading, air conditioner and fridge didn’t work. Lots of young football teams staying there, they were badly behaved, climbing over balconies dive bombing in the pool, the restaurant was like a school canteen with these ill mannered kids pushing in front of people. Pool bar would not serve all inclusive guest food when the restaurant was open, so if you wanted a burger , you could not have one between 1 and 3 o’clock, unless you paid, as all inclusive you have already payed in advance. Food in restaurant was ok, labelling of the food was not very good. On the Friday evening we went to the restaurant for dinner, the restaurant had been cordoned off and people were queuing in the reception as there were no tables as all these football teams were there, dinner was 7.30 till 9.30, we went at 8.30, we gave up queuing and went out of the hotel with some other people to eat. Jet 2 staff were very friendly and helpful while travelling, but first package holiday I have booked with Jet 2, and not sure if I would book another, the hotel in no where near a four star, don’t know how they can rate this hotel as a four star. So glad I hadn’t taken my grandchildren there as there was not much there for them, and with youths running riot I don’t think it would have been safe.
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