Ponient Dorada Palace by PortAventura World

Todo limpio y buena atención

El hotel me gusto mucho pero muy lento la comunicación con las agencias de viaje

The bedroom was a really bad it was too small the air conditioning didn’t work and there help with portaventura was utterly bad when they say they have got the best things and the most helpful about portaventura because me and my dad wanted to buy fast track for dragon khan we went on the machine to buy the tickets and the most annoying part about it was that the fast track WASNT even for that ride so we went to get a refund and put a report in and they said that we will get the €20 back between 7-10 days and now it has been 14 days and they still haven’t gave my dad the money back yet. There was another problem with portaventura because me and my dad went to go on dragon khan because we waited in the cue after we put the report in and I usually give my phone to my dad to put in the bag and we get it after the ride and I forgot to ask him to put it into the bag and I know it was my own fault for forgetting but then my phone slipped out so we went back to the hotel and go in the pool to relax and calm down a bit and because I have this skin condition and I have to go in the pool with at-shirt on we was going in the pool the lifeguard said that I am not allowed to go in the pool in my t-shirt so my dad was trying ti explain why and they said tuff it’s his own fault and I can’t physically put a skin condition on myself and I do feel bad for other people who have a skin condition and if you have a skin condition I WOULDNT recommend going to dorada palace and I don’t want it to happen to anyone else. Another reason why I WOULDNT go to portaventura and dorada palace again is because as I explained before I lost my phone and you know what it’s like when a teenager looses his/hers phone so me and my dad signed in to iCloud find devices on google and at 8:30 in the morning someone answers the phone and all we could here was the music in the background and they answered for 48 secs and we watched him go around the park and when he got to the exit he turned it off then the next day he took the SIM card out and took my phone and the park said there is nothing they can do about it because they DIDNT do it apparently and my holiday was good at sometimes but the hotel was a dump and the breakfast food was the worst thing I have tasted in my life HORRIBLE i couldn’t tell who how bad it was, there was sausages full of bones the eggs were green, the pancakes were black cereal was soggy utterly DISGRACEFUL and I don’t want this to happen to anyone else because I don’t want other people to wasn’t there money on this bad hotel and we have agreed this place is never getting money off us again and as I said hopefully this helps some other people and hopefully they choose a different BETTER place than here so best off luck dorada palace hope you all get nothing and be POOR and that review was off me so. IM NOT COMING BACK!

Check in was very busy but very pleased with allocated room. We are half board and had booked a twin room but got a one bedroom corner plot apartment with two separate balconies, room 408. Pool areas are lovely, as we are adults we only used the adult only roof top pool which I can’t fault. It’s lovely and quiet with one pool and two hot tubs. Beds and pillows are comfortable. The restaurant can’t get very busy but you can book allocated times which are one of 3 sittings and food is prepared fresh for each sitting. Half price tickets to port adventura and free courtesy bus, really enjoyed this day. We also walked to the port of Salou and caught the free to Cambrils which is a stunning place. All in all we have had a very pleasant stay and would definitely return.

Just back from a five day stay&honestly have nothing bad to say.Diane checked us in and she was friendly, polite&informative.All the staff here were great.We stayed in a self catering apt and it was immaculate, spacious&comfy.Housekeeping team called every day.The hotel itself is beautiful, pool bar has a great selection of food(club sambo wow)lovely lady working there also who went out of her way to get my daughter some turkey.We had breakfast every morning and it was always lovely plenty of food and plenty of choices.The hotel was really busy with a great atmosphere.Great evening entertainment fun for all age groups.I would definitely return to Dorada palace thank you to all the staff who made our stay great.

After arriving early we knew our rooms wouldn’t be ready and we didn’t have a problem with that . However, we didn’t expect to be charged 5 euros per case to have them stored in automated lockers . Eventually we got our room at around 3pm, room 161 on the first floor, tucked away in a corner with a tiny balcony that we couldn’t use . If you’re offered this room , refuse it !! I only wish we had, but we tired from travelling and decided to put up with it. In the evening drinks we served in paper cups up to 8pm and then after the bar staff had no idea of what glasses to use , serving gin and tonic in Coca Cola tumblers. The first night the bar was covered in empty dirty glasses with no intention of any one clearing them . The lobby bar had no ambience and wasn’t welcoming, too brightly lit .The food in the restaurant was good and we enjoyed our meals , but there was no waiter service and we had to queue up for drinks. The snack bar in the daytime had long queues and wait times . The rooftop terrace was a bonus and a perfect place to relax, but apparently we were not allowed to wear our sunglasses in the hot tub. Also the rooftop bar wasn’t part of the all inclusive drinks, and it was ok to go down 6 floors to get drinks from the snack bar and take them back up . Definitely not 4* , only 3* at best