Terokai Ulasan Tetamu Hotel di Salvador

Wyndham Salvador Hangar Aeroporto
4.4/5114 Ulasan
The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu
Hotel Fasano Salvador
4.6/578 Ulasan
The Fasano is located next to the Pelourinho, the UNESCO World Heritage Site. This means you can walk to the main sights easily. Old building, nicely renovated, now in modern style. Rooms tend to be on the small side, but are nice and have all you need. Nice rooftop pool with small bar, great views. Breakfast is very good, good choice and good quality. Lunch is ok, but nothing special. Most staff members are very friendly, they try their best to accommodate your needs. Yes there are some hiccups in the service, things got forgotten etc, but as they are very friendly you can live with it. Probably one of the better Fasanos, compared to others, here the staff pay more attention to details and are more client focused. I can recommend this hotel for a nice stay in Salvador, probably the best option in town. I would like to thank Janine, Maria and all other staff members who did their best to make my stay a very nice one.
Hotel Villa Bahia
4.6/541 Ulasan
What a wonderful hotel! It’s quite simply beautiful! Although extremely comfortable, there’s an authenticity to the property that more “luxurious” and more expensive nearby hotels lack. I was especially fortunate in that I was given what I understand was the best room in the property, but I was told that all rooms will be updated. The room was spacious, the bed incredibly comfortable and the shower huge. The front-facing view onto the square and church and convent was amazing. The pool is tiny, but fine if no one else is using it. Breakfast was excellent. The staff were all superb. All my contacts – such as the lovely women who serve breakfast and prepare the guest rooms and the helpful accounts manager were tremendous. I would especially praise Javier at the reception. Apart from being extremely interesting, was cheerful, efficient and provided useful information about the hotel and Salvador. The one problem is that of local dining possibilities. The area is very quiet at night and getting to good restaurants involves either a somewhat uneasy walk or a taxi/Uber ride.
Intercity Salvador
4.3/584 Ulasan
We were staying over night in the purpose of sleep before the travel to lencois. The hotel was perfect for that. Really good value for money. Nice and clean room. Used the room service to order dinner which was really good. And the hotel was really closed to the bus terminal. Staff in check in talked English and in check out not really good English.
The Hotel
4/563 Ulasan
No momento da Reserva não me atentei ao fato que o quarto selecionado estava sem café da manhã incluso, visto que estava pesquisando em vários lugares ao mesmo tempo, e na pressa não revisei. Ao chegar no hotel e somente após pagar minha estadia, fui informado que teria que pagar o adicional do café da manhã (70/casal/dia). Na hora pesquisei no APP e vi que uma reserva para o mesmo período estava custando exatamente o mesmo preço que eu havia pago, mas com café da manhã incluso e perguntei ao funcionário se poderia cancelar a reserva e faze-la novamente no app para pegar o café incluso, mas isso me foi negado por um motivo muito ridículo e que eu teria que resolver com a plataforma Booking (no meio de um fds onde nada se resolve). No dia seguinte questionei outro funcionário que deu uma justificativa mais sem nexo ainda e que eu poderia perder meu dinheiro e ter que pagar por toda a reserva. Resumindo, não me ofereceram uma solução razoável para o caso, não se prontificaram a colocar um gerente ou alguém para analisar o caso, a plataforma Booking tbm não me deu resposta até hoje e eu acabei tomando café numa padaria próxima ao hotel durante 3 das 4 diárias que estivemos aí. Eu não estava pedindo nada além do que a aplicação do preço que vi no app com café para o mesmo período pois se tivéssemos que incluir 70/dia no orçamento, teríamos outras opções de hotel. O que salvou nossa experiencia nessas ferias foi que havíamos planejado ficar em duas estadias diferentes e a segunda foi ótima.
Wish Hotel da Bahia
4.3/5129 Ulasan
The staff is amazing, very professional and friendly. Service is great; the bartenders Marcos and Evaldo are amazing, courteous and friendly! If there is a drink that you want and they don’t know what it is they will ask you to describe so that they can make it for you. The rooms are very spacious and one of the most comfortable beds in a hotel. The breakfast buffet is wonderful, just wish they would offer mimosas too

Soalan Lazim

  • Apakah hotel Mesra haiwan peliharaan yang popular di Salvador?

    Sama ada anda pergi ke Salvador untuk perniagaan atau pelancongan, Hotel Praia da Sereia , Pousada Mar Aberto dan Hotel Villa Bahia adalah hotel-hotel pilihan.

  • Berapakan harga purata untuk hotel Mesra haiwan peliharaan di Salvador?

    Bagi hotel Mesra haiwan peliharaan di Salvador, harga purata pada hari bekerja ialah RM 278, dan harga purata pada hujung minggu (Jumaat–Sabtu) ialah RM 295.

  • Apakah hotel Mesra haiwan peliharaan di Salvador yang menyediakan kemudahan kecergasan?

    Sudah biasa dengan kecergasan? Hotel Praia da Sereia menyediakan kemudahan kecergasan.

  • Apakah hotel Mesra haiwan peliharaan di Salvador yang menyediakan sarapan pagi?

    Hotel Villa Bahia menyediakan sarapan pagi yang enak.

  • Apakah tawaran tersedia untuk hotel Mesra haiwan peliharaan di Salvador?

    Trip.com menyediakan pelbagai promosi dan diskaun untuk hotel Mesra haiwan peliharaan. Anda boleh semak halaman promosi untuk melihat promosi yang tersedia pada Trip.com.

Maklumat Perjalanan Tempatan

Bilangan Hotel206
Bilangan Ulasan156
Harga TerendahRM 81
Harga TertinggiRM 4,073
Harga Purata (Hujung Minggu)RM 295
Harga Purata (Hari Bekerja)RM 278