Hotel berhampiran St. Anthony's Chapel, Salvador

O Aquarena Hotel é um hotel numa zona bem movimentada, fica de frente para uma avenida e por isso o barulho dos carros pode ser um incômodo. o check in foi demorado e confuso, já havia realizado o pagamento de 50% e mesmo assim fui cobrado novamente, sendo necessário reenviar o comprovante para sanar essa pendenga que deveria estar num sistema do hotel. Ainda, alguns quartos não tem frigobar, mas o hotel vende água e refrigerante na recepção, o detalhe fica para o pagamento, tem que ser imediatamente não sendo possível colocar na conta do quarto, ou você tem como pagar imediatamente ou não leva. A chegada ao hotel é fácil, fica perto da Fonte Nova, o gps não teve problemas para encontrar. O quarto é bem pequeno, o banheiro idem, uma pessoa maior passaria bastante aperto. O café da manhã é bem modesto, o ponto forte fica por conta da tapioca feita na hora. No mais, o hotel possui um bom custo benefício mas não é um dos melhores.

Estava tudo ótimo so a cama que não estava muito adequada. Colchão de molas já desgastado. Sugiro informar se tem colchão ortopédico para quem tem problemas de coluna. No mais foi tudo bem.

O hotel é maravilhoso, há bastante tempo faço uso dos serviços, é um dos meus preferidos em Salvador. A qualidade dos serviços é excelente, o restaurante muito bom, o café da manhã excepcional. As instalações também seguem o mesmo padrão de excelência. Vale muito a pena a hospadagem no São Salvador. Mais do que reomendado. A suíte na Torre 2 é muito boa, espaçosa e cofortável, vale a pena pagar um pouco mais.

Muito bem localizado café da manhã impecável apenas a ressalva de que os funcionários não podem ou não deveriam ligar para o hóspede no meio da manhã para perguntar se sabemos do horário do check out!

The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu

This hotel is good and has a very good buffet breakfast and I also enjoyed the evening buffet there. However, the beach which the hotel overlooks is difficult to access and also has a large building site next to it. The wifi is shocking and it is almost an exaggeration to say that it exists. In the rooms it keeps cutting out and in the restaurant it is not available at all in some parts

desde a minha reserva, até o check out tive um excelente experiência… ao chegar no hotel às recepcionistas da tarde me atenderam fom todas as informações precisas, com bom atendimento e educação. quarto confortável, ar-condicionado e vista para o mar!  café da manhã muito amplo, com tudo fresquinho e limpinho!  sem dúvidas irei retornar mais vezes!!!

Very cozy and friendly hotel atmosphere..Service was professional, friendly and caring for all our needs. Travelled wih my husband on vacation. Room was cleanned everyday, room service was attentive to our requests, only the cleanliness of bathroom lacked attention. Air conditioning, being a beach front summer hotel, worked perfectly. Some of the employees went above and beyond their duties to help our staying feel like home. Mauricio at the poolbar and Gabriel - great friendly delicious tropical cocktails served. Carlos Jose at the main Hotel Restaurant did a fantastic job with a smile always. Barbara at the restaurante was exceptional. The receptionists always had a genuine friendliness way to make us happy to be back with a smile and what can we do for your staying be perfect? Trully we enjoyed once again be the guest at the facility. Will be back!

For the price paid, the value is exceptional. The location is safe, 5 metres from the beach (about as close as a hotel can get) and a few minutes walk from supermarkets, restaurants and other amenities. The breakfast as is always the case with Rede Andrade hotels is varied and sizable. This hotel branch is much nicer than two others I stayed at in Salvador with a comfortable lobby area and outside seating courtyard. Though my room was misrepresented as ”an apartment” when it is a normal room, I was fine with it given the low price paid. I had a sea view and the room contained the necessary features, i.e. fridge, TV, hot shower, ac, and towels/soaps. The WiFi was terrible though with no signal at all in the room. Aside from the latter, everything was great as were the staff. Would recommend 100%

Bem, já ficamos anteriormente nesse hotel. É um ótimo local para quem vai com crianças… têm recreação, ótimo café da manhã e limpeza e atendimento satisfatório. Porém, quando estávamos fazendo o checkin a moça da recepção informou que fizemos a reserva apenas para um casal e que as crianças não estavam incluídas… Não sei se o problema foi do hotel ou do TRIP pois, não deixa de evitar o constrangimento sendo que a reserva foi realizada com quantidade de hóspedes corretamente. O Wi-Fi deixa muiiiiiito a desejar… quase não funciona! Ah, o vaso sanitário do quarto (65) péssimo! Pra realizar as necessidades ficamos sentados e sem apoio, pois não sei que engenharia foi essa que ficamos sentados e de ponta de pé! Altíssimo e pia extremamente baixa… mas, no geral foi bom e voltaria…