Hotel Preferred di Salzburg

This is a well positioned hotel, with trendy rooftop bar and resto, but in my opinion not worthy of a four star rating. It falls well short on service – detail below. ARRIVAL – don’t expect a doorman to come running to help with your bags. Might take you a few minutes to find one, likely you will have to carry your own bags through the revolving door, there is no access to the street for a luggage trolley. PARKING – Hotel doesn’t permit parking outside, neither is valet service offered to their parking 400mtrs away and a long drive around the city one way system. In the rain this is a truly unwelcome experience. ROOM – We booked the best possible room, Honeymoon suite 203 at 1,866euro for two nights. Room was spacious and nicely furnished, impressive stucco ceiling, but a large part of the night excessive foot stomping noises coming through the roof from above. Hotel seemed to have difficulty preventing this noise. SERVICE – don’t expect evening turndown, no housekeeping staff present during the evenings. Dinner in the rooftop resto was pretty amateur service and limited menu. Pub food. During dinner at 9.30pm I asked for extra French fries but told that was impossible due to the Chef going home early on Mondays, the waiter kindly volunteered to prepare my dessert! Apparently, he informed us that on Mondays the hotel drops its service levels. First time I have experienced star ratings that fluctuate as a matter of routine on different days of the week. Check out similar experience to arrival - one receptionist doing her best but inadequate service. Management poor here. Much better places to stay in this beautiful city.