Hotel berhampiran Playa Principal, Pulau San Andres

Our experience started at check in. Very unfriendly staff and we waited...and waited for our room. Finally was given a room that had a very strong chemical smell, air conditioner that did not work and ants crawling all over. In addition, we were only given two bath towels (no hand towels, bath mat, etc). This was problematic because when using the shower, the water ran through the bathroom and into the bedroom and we had nothing to wipe it up with. We asked about the air con and were told there were no more rooms available and someone would be by to fix it. Later that night, no one fixed it and they couldn't until the next day, so we were given another room just for the night. This room had working air con but broken toilet seat that you could not sit on. The next morning we were kicked out around 9am when staff were waiting for us to leave and went back to original room having to move luggage between the 2 rooms. Air con still not fixed. Finally someone walked in and pointed a different remote at it and it worked! They did not say anything to us or explain the situation, but just left. We thought they were going to come back with a resolution but never did. When we went to adjust the temp with the remote we had, it stopped working again. At this point we had enough and booked somewhere else. For the SAME PRICE as this dump, we booked a 3 bedroom 3 bath with wrap around balcony through booking with views of the ocean and just one block from beach. Do yourself a favor and do the same.

Blissful Experience on Beautiful San Andres This trip was our first time in Colombia and our first time in San Andres. Initially we reserved and stayed one night at another property on the southwest end of the island. Although it was across the road from the ocean with a stunning view and with a great beach just to the south down the road, it was very far away from everything. The boutique hotel Casa Hendaus found us. We thought that there weren't anymore ”nice” places available when we booked our initial lodging. We found and booked Casa Hendaus just hours after realizing the other location would not work. By the way, English is my first language. The evening manager does not speak English but was patient when I explained my needs in basic Spanish. One look was all it took! From the lobby to 2nd floor pool lounge to the top floor breakfast area, the entire property is beautiful. Beyond beautiful...blissful. One can realize quickly that EVERY element of the property was considered by a thoughtful human wish you to feel bliss. Experience the property for yourself. Meet Rebecca, the day manager, who is fluent in English. Her recommendations were so helpful! From dinner options to taxis she helped us whenever we needed it. Every morning, meet the morning staff who prepares and serves your meal in the penthouse breakfast area. Meet your room attendants who faithfully restore your room to a comfortable condition to receive you at day's end. Even meet the grounds person and maintenance person, both careful caretakers of the greenery and property. I even had the pleasure of meeting the owner. You could walk here from the airport in 20 minutes. If there was no fence, you could be there in 5 minutes! But a 5 minute taxi ride for certain. The beach and boardwalk area is about 20 minutes walking. Downtown or El Centro is about 30 minutes. The ocean and sunset is out the door, to the left, 7 minutes away. Enjoy your stay!!!