Hotel berhampiran Citi Trends, San Bernardino

Very nice inside and easily accessible .Quite cozy inside and insulated fantastically to keep out the bitter cold.

They are in the process of renovating rooms. Our room on the 3rd floor was new. The beds were comfy and the large TV was nice. A microwave and mini fridge were also in the room. There is a small concession stand to buy snacks in the lobby. The breakfast area is spacious and the breakfast options were good. Eggs, biscuits and gravy, waffle machine, oatmeal, cold cereal and fruit.

You Must Stay Here!!! Especially if... You like getting your catalytic converter stolen while parked 15 yards from the front door of the hotel. Also, if you like getting completely ignored by the manager Mr. Solanki when you are requesting the video surveillance footage, then this is your spot! Do you like your emails and phone calls dismissed and never replied to? Then you will feel right at home here! Do you want to go in and speak personally with Mr. Solanki so you, too, can be treated like you don't matter? Then book a room and enjoy all these benefits for the low, low price of $4500 (catalytic converter replacement, rental car fees, insurance deductible, missed days of work and time/energy spent trying to get a hold of Mr. Solanki. I have given Mr. Solanki over 15 opportunities to reply, either through either email, phone calls or visits to his hotel. The one reply he sent was an email with no subject, no message, no greeting, and no professionalism whatsoever - it contained 2 pictures of what he called ”The Incident.” Well, one picture was of a car that was not mine, along with 2 other vehicles that were not mine...so basically useless. The other picture he sent was a screenshot of the time when the first picure was taken off of the video. Again, useless. Other than that, Mr. Solanki never replied. When I finally saw him at the hotel, he refused to share the video. I asked him what he was hiding and he said he wasn't hiding anything. I told him, ”If you're not hiding anything, then share the video with the police.”, but he refused. After that, he just kept interrupting me as I tried to have a conversation with him. Anytime I said anything, he just talked over me. I know of one other catalytic converter theft that occurred at this hotel, so be careful if you stay there. And if, God forbid, something happens to you or your vehicle, don't be surprised if you have ZERO help or support from Mr. Solanki. By the way, corporate has not been helpful at all either. They have replied via email 2x and left a voicemail asking me to return their call 1x, but other than that, they have not been in touch either. I returned their call as requested and left 2 voicemails, but have yet to hear back from them. Just so you know, my family and I have stayed at BW hotels many times and, in fact, we stayed at the BW Plus on Shelter Island in San Diego after this incident occurred. Since they are all independently owned, our experiences have varied, but usually they are good. However, this incident, with the hotel not responding and corporate not being helpful, has changed my perspective on the BW Brand. I stayed here from 4/29/24 to 4/30/24.

Very nice clean hotel, staff was friendly and easy to work with. They upgraded our room at check-in at no extra cost and let us pick between 2 floor options.

GSR James and Andrew at night were great everything was great The property was quite and peaceful thank you will be back GSR Alicia and manager dolores were great in the morning made our stay feel at home and we really appreciated that we recommend you to stay here

First impression was not good. There was someone smoking pot in the parking lot when we pulled in and the hotel has this funky smell to it. Also, the hotel is located in the middle of an industrial area w/ the highway right across. So it seems very desolate and uninviting at first. But when you get your room, it's pretty nice. We had a 2 bed room and the beds sheets/pillows were clean and there was enough room for both of us. I was expecting a dungy bathroom but it was nice as well. Good room for the shower and sink/toilet. Also very clean. Yes, there is some funky smells in the rooms that others have pointed out. I'm not sure where it comes from but you smell it and I guess we get use to it. It's not overbearing but a bit of an annoyance. Maybe it comes from the Air Conditioner. But best thing was proximity to the university. You don't need to take the highway from here to get to the university. Side streets and you'll be there in about 10 min time. Price was cheapest in the entire area of hotels. Booked thru Costco Travel. For a 1-3 day visit the hotel will suit your needs.