Hotel berhampiran SBVC Library, San Bernardino

This Motel 6 was the scariest place I have ever stayed. The premises and parking area were filthy with garbage. The guests that stayed there were borderline homeless. There was no microwave, hairdryer, shampoo or conditioner and no coffee maker. I believe they were not provided because guests probably steal them. We had enough bath towels for 2, but not enough hand or washclothes. The bedding had burn marks on them. I do believe the room was clean, but that was it. I would not stay here again or even in the city of San Bernardino. Check in was through a walk up slot, not inside the lobby.

The kitchen that was the main reason I book this hotel, and she didn’t disappoint. I had everything I needed ! I loved the complimentary dinner and breakfast offered (dinner mon-wed I believe) also the laundry room. The parking was awful haha but no complaints here luckily everything else outshined that also the front desk woman was very sweet and made me feel comfortable I wish I could remember her name but I know her last name was 3 letters long :

segala-galanya mengenai hotel ini hebat, namun perkhidmatannya tidak seperti yang saya sangka .... apa yang berlaku ialah pemegang kad yang membayar bilik itu bukan tetamu yang cuba mendaftar masuk ... bilik itu membayar secara dalam talian kerana pemegang kad yang tertera di kad tersebut mempunyai salinan kad pengenalannya dan tidak mahu ada masalah semasa saya mendaftar masuk tetapi hanya mendapatnya ... pada 22 sekitar jam 6 petang kedua-dua tetamu pergi untuk mendaftar masuk dan meja depan hotel tidak akan mengambil hanya lembar daftar masuk yang disediakan setelah transaksi selesai. Kami menghadapi masalah kerana pemegang kad dengan kad yang membayar untuk bilik tidak dapat memberikan kad pengenalan yang sebenarnya .... bukan salinan ... masalah ini berlanjutan berjam-jam ... sekitar jam 10:30 malam kami pergi kembali ke hotel.dan hotel.manager adalah kerani depan.desk .... kami menjelaskan keadaannya dan memberitahunya bahawa kami akan kembali pada waktu pagi tetapi jika mereka dapat menolak tempahan kami kerana ini adalah transaksi yang TIDAK DAPAT DIKEMBALIKAN dan dia berkata TIDAK ... ketika kami berjalan pergi dia memanggil kami kembali dan bertanya adakah kami pasti akan memeriksa pada keesokan harinya, kami berkata ya .... dan dia berkata selama kami mendaftar masuk sebelum tengah hari.it harus menolak kerana dia akan membuat nota TIDAK TAMPIL untuk tempahan itu. keesokan harinya kami tiba sekitar jam 10 pagi dan mendaftar masuk setelah menerangkan keadaannya .... namun, pada 24 pada sekitar jam 8 malam kami diminta untuk pergi oleh kerani meja depan yang bertugas. Saya menjelaskan kepadanya apa yang berlaku dan kami mendapat kesan bahawa kami berada di sana sehingga 25hb .... dia terus-menerus mengatakan tidak dan jadi kami pergi dan kehilangan sedikit sebanyak 100 dolar .... semalam .. ..dan mempercayai hakikat sederhana bahawa setelah menyelesaikan transaksi dan menerima lembaran cek .... KAMI TIDAK AKAN MEMPUNYAI MASALAH YANG MEMERIKSA DALAM HENDAKLAH DILARANG.

terima kasih kerana Hospitaliti sangat menghargainya ...kami makan pasti akan kembali tidak lama lagi

You Must Stay Here!!! Especially if... You like getting your catalytic converter stolen while parked 15 yards from the front door of the hotel. Also, if you like getting completely ignored by the manager Mr. Solanki when you are requesting the video surveillance footage, then this is your spot! Do you like your emails and phone calls dismissed and never replied to? Then you will feel right at home here! Do you want to go in and speak personally with Mr. Solanki so you, too, can be treated like you don't matter? Then book a room and enjoy all these benefits for the low, low price of $4500 (catalytic converter replacement, rental car fees, insurance deductible, missed days of work and time/energy spent trying to get a hold of Mr. Solanki. I have given Mr. Solanki over 15 opportunities to reply, either through either email, phone calls or visits to his hotel. The one reply he sent was an email with no subject, no message, no greeting, and no professionalism whatsoever - it contained 2 pictures of what he called ”The Incident.” Well, one picture was of a car that was not mine, along with 2 other vehicles that were not mine...so basically useless. The other picture he sent was a screenshot of the time when the first picure was taken off of the video. Again, useless. Other than that, Mr. Solanki never replied. When I finally saw him at the hotel, he refused to share the video. I asked him what he was hiding and he said he wasn't hiding anything. I told him, ”If you're not hiding anything, then share the video with the police.”, but he refused. After that, he just kept interrupting me as I tried to have a conversation with him. Anytime I said anything, he just talked over me. I know of one other catalytic converter theft that occurred at this hotel, so be careful if you stay there. And if, God forbid, something happens to you or your vehicle, don't be surprised if you have ZERO help or support from Mr. Solanki. By the way, corporate has not been helpful at all either. They have replied via email 2x and left a voicemail asking me to return their call 1x, but other than that, they have not been in touch either. I returned their call as requested and left 2 voicemails, but have yet to hear back from them. Just so you know, my family and I have stayed at BW hotels many times and, in fact, we stayed at the BW Plus on Shelter Island in San Diego after this incident occurred. Since they are all independently owned, our experiences have varied, but usually they are good. However, this incident, with the hotel not responding and corporate not being helpful, has changed my perspective on the BW Brand. I stayed here from 4/29/24 to 4/30/24.

The state was wonderful the parking could’ve been a little bit better, but I know they worked with what they had. Everything was still under construction so I know it’s going to be grand afterwards. The inside was beautiful the room was clean everything was talk nicely I couldn’t have asked for anything to be more perfect gorgeous room bathroom and kitchen.

The overall customer service was fantastic! The staff was super friendly and always ready to help with any questions or requests. I really enjoyed the breakfast and the food was delicious and there was a great variety to choose from. The hotel had great amenities, including a pool, basketball court, gym, and laundry room. These facilities really enhanced my stay.

Hotel ini sangat bagus kakitangannya sangat bagus biliknya bersih dan Bau yang dibasmi kuman sangat bersih

Had a great experience from the staff the the comfortable room overall was great location wasn’t loud and didn’t have of trafficking throughout property I really liked nobody was hangout around just really humble property will definitely be back thank you motel 6 team