Hotel berhampiran Zales, San Bernardino

Was staying here on a business trip with some colleagues. I'd definitely stay here again. The hotel was clean, comfortable, and welcoming. The breakfast was free and plentiful, with lots of great options, the parking was free and easy, there was a discount next door at the BJ's restaurant that my colleagues and I enjoyed on our second night of the stay, and the hotel staff made sure we were accommodated when our flight was delayed by 4 hours and we ended up having to check-in at 5 in the morning. I also have to give a MASSIVE shoutout to Ms. Shakia E. at the front desk- this staff member saved my life- we had to ship a hard drive out for work before our group left the next morning to fly back to Canada (we're a film crew and we always send an additional hard drive with our footage by mail as a safety procedure). Anyway, the night before I had the most difficult time trying to send this drive off- Fed Ex wasn't working and their site had gone down, their tech support wasn't open until the morning, and when their site did start working again, it wouldn't accept a Canadian credit card trying to ship out of the US. And by this time all the physical Fed Exes were closed. I didn't have a UPS or other shipping account. Shakia stepped up and helped so much, she arranged for UPS to pick up the package from the hotel the next day after we left and helped me get an order set up. It sounds straightforward, but honestly, when you're in another country on very little sleep and have several other things to deal with for work, someone like Shakia is a superhero- honestly, this lady is an angel and deserves a promotion. I felt so taken care of and looked after. Overall, would definitely come back to this hotel, if anything, just for the lovely staff who went above and beyond. Many thanks to Shakia and all the staff, from the Canadian film crew :)

Everything was great. Except the room wasn’t cleaned up very well which made me feel pretty uncomfortable. The customer service was nice but the following morning I kept getting harassed over check out even though I requested and was given permission for a late check out at 1pm instead of 11am but other than that it was OK.

First impression was not good. There was someone smoking pot in the parking lot when we pulled in and the hotel has this funky smell to it. Also, the hotel is located in the middle of an industrial area w/ the highway right across. So it seems very desolate and uninviting at first. But when you get your room, it's pretty nice. We had a 2 bed room and the beds sheets/pillows were clean and there was enough room for both of us. I was expecting a dungy bathroom but it was nice as well. Good room for the shower and sink/toilet. Also very clean. Yes, there is some funky smells in the rooms that others have pointed out. I'm not sure where it comes from but you smell it and I guess we get use to it. It's not overbearing but a bit of an annoyance. Maybe it comes from the Air Conditioner. But best thing was proximity to the university. You don't need to take the highway from here to get to the university. Side streets and you'll be there in about 10 min time. Price was cheapest in the entire area of hotels. Booked thru Costco Travel. For a 1-3 day visit the hotel will suit your needs.

This is the second time we've stayed at this hotel and again, it didn't disappoint. The room is very spacious and comfortable and very clean. We used the gym which was small but well equipped for the size. The complimentary breakfasts were THE BEST we've EVER had at any hotel. Absolutely fantastic every morning. The staff was very friendly. We will be back again!

I loved everything about this hotel, the breakfast was great, very friendly people there,but....I had blood on one of my pillow cases..