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Horton Grand Hotel
4.2/5102 Ulasan
Downtown San Diego
I understand that after the pandemic it's challenging to find good people to work however even if the people are not the best, it's up to the hotel to train those people to be a stellar example of what the hotel stands for, to be customer service oriented, and to try the best they can. Unfortunately the Horton Grand doesn't do that with their employees or contractors. They obviously can't afford a concierge, so we were greeted by a sleeping security person. I thought it was funny so I giggled and accidentally woke him up - only for him to tell my husband to tell his wife ”to chill out, and it is the season.” I did go and apologize for waking him - however is security supposed to be sleeping on the job and the first introduction to your hotel? There was only one trash can in our room. I left a do not disturb sign on the door and asked that housekeeping just leave the trash can outside our room. I came to find out, as we were leaving, that they not only entered the room with the door not disturb sign on it, but threw two personal items away that were not trash. So beware, they were not trained to and do not respect your privacy. On New Years Eve late afternoon, when there was a lot of chaos in the hotel - people coming, going, tours walking through the hotel, they continued to have a Security guard there. First of all I thought great, someone to check to make sure that only guests are going upstairs, only to realize that that's not what he was doing (different guy from above) he was just sitting there eating a sandwich checking nothing. So anyone could have walked in, taken the elevators, and broken into rooms. All in all the hotel staff had a ”couldn't be bothered” attitude - when I booked I told them it was our wedding anniversary. They did nothing to acknowledge it, not even a Happy Anniversary. We had been to another hotel in a different city before our trip to San Diego and when we walked in the door, they greeted us with a Happy Anniversary - and we had a lovely handwritten note in the room when we arrived. It is the little things that make a hotel special and one that you feel like returning to. Horton doesn't do that. Also the arrangement with the Salt and Whiskey restaurant doesn't really work as efficiently as it could. We assume the entire restaurant staff (which is small in number) worked New Years Eve which meant that none of them turned up for the breakfast shift on New Years' morning - there was no notification, just you walked into the restaurant and there was no one there. Also, you can't sign anything from the restaurant to your room - you have to pay separately. If you walked downstairs without your wallet or purse because you thought you were staying on property, then it's inconvenient. You get used to it but it not how most restaurant and hotels work. Plus there could be more synchronicity between the two establishments - the restaurant could offer a 10 or 15% discount on purchases if you are staying at the hotel to try to enco
The Westin San Diego Bayview
4.1/5107 Ulasan
Downtown San Diego
Saya telah menempah hotel dengan seorang rakan sebelum ini, tetapi pelayan hotel itu tersilap nama pelanggan beberapa kali. Saya pergi ke meja depan untuk kali pertama untuk mengatakan bahawa tidak ada pesanan daripada saya, dan sekali saya membuka pintu penyewa lain dengan kad bilik yang diberikan oleh pihak hotel.
Lucky d's Youth and Traveler's Hostel
3.8/560 Ulasan
Downtown San Diego
Great location and friendly staff, inconvenience with parking on Padre’s game night & the shower water was cold.
Marriott Vacation Club, San Diego
4.5/5103 Ulasan
Downtown San Diego
Perkhidmatan yang menjimatkan kos bukanlah buruk, tetapi ia masih agak jauh dari pantai
Gaslamp Hostel
4.3/5109 Ulasan
Downtown San Diego
Jennifer Rivera-Nichols 1/5 just now on Google I arrived with my mom to check in at this worst San Diego hostel at 1am...ridiculously exhausted. My mom had just paid to park 2 blocks away and we carried armfuls of belongings with us to the hostel. When we arrived, the clerk was like, ”Reservation?” like my mom was speaking Greek. She said nothing and just walked away. Minute later the owner came in and told my mom that I was not allowed to stay there because I'm under 18. She was talking to my mom like a bully. My mom explained to the owner that our room was already paid for, that she had booked it thru hotels.com as a minor + adult, and that it was 1am already...we're exhausted and where else are we gonna get a room at that hour. I kept falling asleep on their staircase during this time because I was so tired. The lady was arguing with my mom about their rules. Meanwhile, the clerk keeps saying to my mom, ”She's just trying to help you.” That's a lie. If they wanted to help, they could have...but they did not. After a heated conversation, the owner says she will allow me to stay. I was relieved. Then 3 seconds later I just heard her tell my mom, ”Nevermind. I don't like your attitude. You need to get off my property.” WTH Really? This mean lady was gaslighting my mom, bullying her, and was mad at us for just for walking thru the door. She could have approached my mom saying, ”Hi, I'm So-and-So, the owner. It looks like there is a discrepancy with your booking. Because we have shared bathrooms here, we don't allow children. I know it's 1am, and hearing this is really stressful, but let's see what we can do to figure this out. Would you be able to accompany your daughter to the bathroom?” Instead she treated my mom really bad like she had done something wrong. We've stayed at plenty of hostels. None of them had a policy saying I could not be there. I was starting to feel really scared that I would not have a place to sleep since I heard my mom on the phone trying to find a new hotel. They were all full or $300. This Gaslamp Hostel owner is anti-children, anti-family, and made me feel like I had caused my mom so much hassle :-( After we wasted an hour trying to check in and get our money back, I tried to cheer my mom up. I was hugging her while she sat on the phone with hotels.com. I told her I could sleep in the car so she would not have to spend more money or be more stressed, but my mom said it's not safe to sleep in the car, and she didn't know where we could park to do that anyway. My mom was crying when we left. We ended up sleeping in a gross motel smoking room. I saw a bug on the table when we walked in. The owner of this cheap San Diego hotel is not a human being. All the next day, my mom was depressed and sad. This occurrence really ruined our entire weekend. Gaslamp Hostel reviews San Diego. Worst San Diego hostel. Downtown San Diego hostel nightmare. NOT the best San Diego hostel--total nightmare. Disaster. Horror story. TripAdvisor Ga
The Bristol Hotel San Diego
3.9/5104 Ulasan
Downtown San Diego
Thr hotel overall was nice, the towels and showers could use a little upgrade.

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