Hotel berhampiran Immanuel United Methodist Church, San Fernando

It’s bit cringe to say it but that will be the last time we’ll consider to book it because of the very poor customer service imagine we booked it before 8pm then we already received a confirmation from the application however they told us to wait because they need to confirm it first if teh booking is already on their system like 30mins and more the food arrived more than 20mins supposedly if they failed to deliver it for 10mins the food will be free BUT THAT’S NOT TRUE. Sadly I don’t recomment SOGO if you want to experience a great deal. Thanks

Place is very accessible. Rooms are clean and very quiet. There are nearby fastfood and restaurants in the area.

Ok first I am really speechless about how wonderful this hotel and its staff is... to begin with I booked it for my gf to propose her for marriage..as I am far from her so we did online..but I emailed hotel about payment assistance, surprise package preparation and OMG!! They did out of the universe wonderful work...first there room look exactly how it is in picture , everything picture perfect, they were under staffed but superb ownership taken by Rolyn (staff) and Kisha( staff ) with the most effective communication, they're mind blowing and super helpful...omg because of them and outstanding leadership by Kris (manager) and the surprise from him made my surprise so special and OMG!! She said yes ...♥️ this is dream hotel for me and my family and friends .. so my message to everyone ”this is the best hotel .. just book ..every cent you spend it absolutely worth it...you'll be happily surprised”, each member of staff and management is like a army on their own ... getting emotional here ..but awesome work ..happy new year to everyone there. See you soon in person ..ty to the hotel and it's staff

I stayed here for 22 nights with my partner and overall, it was a good experience. We stayed in a deluxe king room on the bottom floor. Pros: -comfortable bed -good shower with many shower heads and hand held hose -good location in Balibago close to many good restaurants and karaoke bars -staff are friendly and attentive, special shout out to Cherry for helping me organize flowers on Valentine's Day -easily accessible by car and free parking -the rate is quite cheap, will be hard to find a better hotel for this price in the area -the WiFi was consistently reliable with fast speeds throughout my stay Cons: -despite daily housekeeping, the floor of the room is always dirty, you cannot walk barefoot in the room or your feet will be black with dirt. needs to be mopped with stronger chemicals -the shower needs a deep and thorough clean with stronger chemicals also. housekeeping staff are mopping the floor, but white and black mould accumulate very quickly which poses a health risk. it seems like they're just cleaning the bathroom with basic chemicals or water only -would be much better if the TV was a smart TV so that guests can enjoy Netflix etc, however they did have cable TV -quite often, our access card stopped working every 2-3 days which is inconvenient as we have to go to reception constantly to get it fixed. also, there are 2 of us but they refused to give us 2 room keys. If the small issue with cleanliness of the floors/shower is resolved and this hotel had a smart TV, it would truly transform the hotel to a 5 star experience. Overall, I would stay here again.

Had been about 6 years since I last stayed here. For the most part it is the same although a bit more expensive than in the past. The pool and rooftop are great! The bed is average at best, would be expect a much softer/comfortable bed for the price. I would stay here again, if the price point drops to a more competitive rate.

Throughout the process of reservation I was updated reqularly and my special request were seen to ( I am physically challenged ). Upon arrival I was greeted warmly by all including the person entrusted with my luggage. Check-In was smooth and quick and I took advantage of the cash discount. My room 501 was spotless and very functional with a fully stocked and switched on cool fridge. Throughout my stay my room was cleaned reqularly and never once did I have to ask for anything they may have forgotten like towels etc. I enjoyed the balcony for reading purposes. IF however you need complete silence and solitude then I think definitely room 501 and possibly all the rooms facing the pool area should be fitted with double-glazed windows to drown out the excessive noise & shouting from the Korean Restaurant / Club directly behind the pool. This venue seems to fill after 22h30 and continues until 07h30 and the guest do not talk, THEY SHOUT at each other. Its truly excessive noise and on night one it woke me at 03h00 and I could not sleep until after 08h00. In 5 nights this happened three times although night one was the worst. I came very close to ask for an alternative room but chose not to as I did not feel like packing up again. The in-house restaurant caters mostly for carnivores and its the first restaurant that does not serve a fruit platter and the vegan / vegetarian options are very limited resulting in me eating out mostly. The pool attendants were quick & attentive and cleaned quickly after guest left.

Pros: Decent room size Clean room Decent wifi connection Location is good Some staffs are nice (NOTE: ”some” and that means only 2!) CONS: OKAY LET ME START HERE... So i have checked in late at night around 8pm and the guy who did my checked in was very nice. BUT, other than that there is nothing more to be happy about. Next day for checked out, woman knocked on my door. No good morning or friendly greeting but only told me it is time for check out. I kindly asked for a late check out since i checked in late prior that day but they hesitated and told me I have to pay extra charge and it's TOTALLY fine with me. Also, They don't even offer receipts for extra feed i paid. So I checked out and again asked the old man if they can consider and if i can stay in the room for like 15min something like that while waiting for my service but told me it's already 2pm and they need to clean the room. Lo and behold , the old woman just entered my room and attempted to clean WITHOUT ASKING ME IF IT'S ALREADY OKAY TO ENTER THE ROOM OR IF I HAVE VALUABLE THINGS THERE OR IF I AM ALREADY SETTLED! LASTLY NO ONE EVEN HELPED ME OR OFFER HELP TO CARRY MY THINGS. I AM A SOLO GUEST AND FYI i am girl and I HAVE ONE LUGGAGE AND A BIG CONSOLE WITH ME. I guess it's because im a Filipina so i was treated like this because if i am not alone and probably with someone foreign, THEY WILL BE NICER TO ME. lol! The hotel looks like a house BUT the feels? Totally the opposite!

Thank you for making my stay at Surestay Clarview a memorable one. I enjoyed your hospitality and your delicious Kare-kare. The room was spacious, clean and well-lit. The wifi was fast and reliable, which was important for my online meetings. I appreciated the polite and helpful staff at the hotel. Shout out to Jen and Gilbert. However, there were some areas that could be improved. For example, some of the employees were too loud while on duty, which disturbed my peace and quiet. Also, the service at the restaurant was kinda slow and I had to call someone twice to get their attention. Finally, I had a hard time reaching the reception by phone when I needed some bath soap. I had to go down to the lobby and found two personnel who said they didn't receive any call. Overall, I still had a lovely stay at your hotel and I would recommend it to others. As a former hotelier, I know how hard it is to run a hotel and I appreciate your efforts. I hope you will take my feedback as constructive criticism and work on improving your service. See you soon!

Everyone especially Gee , one of the staff who assisted and guide us here in Royce . She works 10pm - 6am shift and I can tell she has a golden heart and very welcoming to all the guests she encounters. I highly recommend her to be promoted because she’s a very hardworking, kindhearted and very driven .A big SHOUT OUT to ms. Gee . Thank you Royce hotel for making our stay feeling safe . We stayed May 1,8 & 9 in room 3033