Relais Santa Chiara Hotel - Tuscany Charme

The hotel has a perfect position in the Tuscan countryside and the view is spectacular. The staff are also kind and welcoming. The breakfast is quite diverse and you can have it right in front of the pool area so you can enjoy the marvelous view. Unfortunately, the rooms aren’t quite so comfortable and they could use some remodeling. All in all it is a very nice place to enjoy a Tuscan escape.

Bit of a mixed bag, this. Great location just outside the town, and quite a large and welcoming lobby in the hotel. Room I had, along with the ensuite bathroom, was definitely on the small side. Maybe other larger rooms are available. Service in the breakfast room/restaurant a little patchy at times, but still good. One niggle: there was only one usable plug socket, and that needed an adaptor kindly supplied by Reception. So many hotels just haven't kept up with the fact that people these days want well-located mains and USB sockets. That aside, the room had a large balcony and great views over the Tuscan landscape.

Sadly there is little I can say to recommend this hotel. Having said that I will start with the good parts. Although very tired looking and in need of some investment (bedrooms & bathrooms) it is kept clean. The gardens and pool appear well maintained though we never used them during our stay. The veranda to our standard double bedroom was larger than the room itself and had a beautiful view of the Tuscan countryside which was stunning . On arrival Marco (on reception) tried to book us a taxi to a local vineyard tour we had booked on impulse a day earlier . Sadly seems a taxi service in this more rural location is scarce. Marco was a real star and explained the vineyard was on his way home and since his shift would be finishing soon he would take us. This was so kind of Marco who refused any payment from us. Thankyou Marco . Now for our not so complimentary comments regarding this hotel . The standard double bedroom Is tiny even by Italian standards. It was really awkward for two adults with cases to move about the room without bumping into one another. The bathroom was clean but in need of modernisation and was accessed by a sliding door .The shower was one of the smallest I’ve seen with a shower door that was would fall from its rollers at every opportunity. The shower tray looked stained yellow and dirty. See pictures. The bedroom appeared to have a triple mirrored sliding door wardrobe but it quickly was evident it was actually a partition between our room and the next incorporating the sliding door to our bathroom … bit weird. Sound proofing was awful. We could hear our neighbours on the toilet and showering , together with other night time noises I shan’t detail in this review. I doubt any money has been spent on our bedroom since the 1980s. There were no tea or coffee making making facilities in our room but there was a small fridge contains 2 glasses and 4 bottles of water. Breakfast was OK but not great and the waiting staff were not particularly welcoming . All in all I felt pretty disappointed with this hotel . It’s the 4th we have used on our current trip round Italy and is by far the worst . I don’t honestly see how it has 4* on this site .

Wonderful stay in Tuscany! Amazing Staff! thank you! we will come again next summer! The room was comfortable, nice view on tuscany hills. The staff at the reception was friendly and helful. Nice garden and pool. Wonderful breakafst, thanks to Lucia and Raji and Mic.

I stayed at this relais with my partner a few weeks ago. Compliments to all the gyus who work in this hotel, they are really kind and helpful. The Hill View Room has a spectacular view and the hotel is neas San Gimignano! I will return soon! See you soon

I’ll start with the good points: overall the experience was better than expected since I have read many bad reviews prior to our arrival and expected worse. The location of the hotel is the best, 10 minutes walk from San Gimignano gate, the view from the balcony of the room amazing, the exterior garden with the pool also neat and well kept. The breakfast had enough choice of food, including vegetables and machine to make your own fresh juices from fruits and vegetables. The reception employees were nice and helpful and also the cleaning ladies. The room was well cleaned every day. Now for the bad points: the interior of the hotel (except maybe for the reception area) is totally outdated, kind of 80’ vibes. In the room there were few renovations but cheap and not welcoming feeling. On the ceiling of our room there was a big area with peeling paint. The restaurant area looked also old and outdated. The employees from the restaurant, at least those from breakfast were not at all friendly but on the contrary. For the same price you could get amazing accommodations in Tuscany