Hotel berhampiran National Museum of Costa Rica, San Jose

this was a cute hotel located right in the middle of the city. It is in walking distance to a lot of restaurants and shops! The staff was very nice and helpful. The rooms were clean. I did enjoy it not having windows as i like to sleep in total darkness. The walls are thin, but luckily we didnt have noisy guests around. I would stay here again! The breakfast was also good and people who worked there were very lovely!!

The Hotel Lobby is nice but the rooms are old and with a damp smell. Not enough sockets next to bed to charge phone or devices. Hired a city tour with the operator that works with them that was way too expensive for a 2 hour ride around the city with almost no important stops. It was supposed to include entrance fees and we did not go to any place that had an entrance fee. Better to book tours with some other agency.

Great location in the heart of San Jose, within walking distance from all the city’s attractions. As a Hilton member, we were recognised with a great upgrade to a nice and modern room. The daily breakfast was sumptuous with local and western options. The evening happy hour was incredible and the best selection of drinks we’ve ever been to. Would also like to thank several staff who helped us during our stay - Anthony the bellhop, and Carlos + Marcela, severs at the hotel’s restaurant. One suggestion is for the reception counter staff to be more friendly and approachable. The perception we got was they were cold and rushed.

Decent hotel though a bit old. Very disappointed in the fitness facilities…that beautiful fully equipped gym in the pictures has been gone for 3 years, now it’s slightly more than a broom closet (the colourful gym in the pictures). Had I known I would have stayed elsewhere as many hotels in the area have excellent fitness facilities.

The city view was the best part, we got picked up from the hotel for a day tour. Tour guide said we’re in the new buildings area but it’s still unsafe at night so don’t go walking around, but the hotel itself was five to ten minutes from everything else, in the day we did walk around and felt safe, the park is right next to it which was nice to see and of course the stadium, cleanliness and guest services were great accommodating, we had our anniversary dinner at their restaurant and it had great views but service was slow and food was only okay, could’ve/should’ve eaten somewhere else, the best part was the pool on the highest floor, the top four floors were apartments, but the pool is on the highest of their floor, the jacuzzi wasn’t warmed and they warmed us that it wasn’t, but the pool itself was nice to swim in, stayed there for a little over an hour before going to dinner, would definitely go book again

Good communication, via e-mail, prior to stay as I needed a refrigerator in my room. That was arranged in advance for me. Primarily due to traffic the property is about 30 minutes from the airport. Check-in was smooth. I think this is an older property, but my room was clean comfortable, no obvious wear and tear, renovated bathroom with standup shower and actual towel hooks (seems to be a rarity at many properties these days). All staff was very friendly. The property is somewhat misnamed (at least for a non-resident). The property is not within safe walking distance of the well known La Sabana park. By ‘safe’ I mean it appears that there is at least one major highway that has to be crossed. The grounds around the pool are well-maintained. Plenty of loungers, towels, a couple of covered beds available, but I didn’t see any umbrellas, so the pool was a non starter for me after although some shaded areas in the afternoon. Also, strong wifi in the pool area. The wifi just outside the lobby area was not great. But the wifi at the sports bar in the lobby area covered the front of the property. Note that a password is needed for both the hotel and the sports bar. I did get a takeaway dinner from the restaurant. Food was substantial. A bit strange in that I couldn’t charge it to my room, but if I ordered the same via room service, charging to my room would have been OK. Not a big deal. The breakfast buffet, which I tried once was good with made to order eggs, albeit a bit pricey I thought. The sports bar food was OK, weak house alcoholic drinks. There is a walkable neighborhood behind the hotel. The property uses Gold’s Gym for its gym (free of charge for guests). There is also a sports bar, a Denny’s, a Subway, a supermarket, a ******, and a pharmacy all within a minute walk of the property. Maybe there is a tennis court in the vicinity? I saw many women (but not as a group) with tennis rackets walking through the property. It is a no smoking property, including outdoors. That is a plus. Also, my floor had a filtered water and filtered ice machine. Uber into downtown San Jose works well, but allow for traffic. One trip took me about 15 minutes, returning from the same location, midday took 45 minutes, Plan accordingly. Normally, I’d give a 5*, but in this case just a 4*. I am a IHG Platinum, asked for 1 PM checkout (one hour late). Front desk said all arranged (I re-verified on the morning of checkout day). I had a meeting at noon and didn’t want to be interrupted. Front desk assured me that housekeeping would be advised accordingly. Sure enough, housekeeping was knocking on my door at 12:05 asking when I was leaving the room. The lack of communication between departments is very frustrating. This was a multi-night stay for me as I needed to be in the vicinity for a bit. With the exception of the housekeeping knock prior to my agreed upon checkout time, no complaints.

This accommodation is a must if you stay in San Jose! The free shuttle to and from the airport along with the most delicious breakfast are the icing on the cake! The king suite room was perfect! Even the stairs were doable for this chica with a big suitcase! The description as posted is absolutely spot on. The walls are covered in beautiful murals, the beds are comfy and inviting and the air conditioning gave the room its own temperature. We were met by Manford at the desk for check in and he was very welcoming. A nice gentleman showed us to the room ( and carried our luggage!) and we met Viviana and her crew in the restaurant. What a great meal after a tiring day. The breakfast the next morning held us over until dinner after a flight to Limon!! Don’t hesitate to book this hotel. The experience will be talked about forever in our memory bank!

Accueil personnalisé, petit cookie d'accueil, personnel très à l'écoute. Chambre très spacieuse et calme, lit très confortable, pression de la douche ok. Pas de sèche-cheveux dans la chambre. Petit-déjeuner très bien.

I had a 5 star experience here for 8 nights and enjoyed a beautiful room overlooking the golf course and mountains. The room service was exceptional particularly the quesadilla and the pasta dishes. The pools were sensational and even tho it was packed there was plenty of room for everyone. The spa was well worth it (ask for Laura) she is the best! I had great housekeeping from Maria on the fifth floor and my favorite bellman was a gentleman named Carlos. Everyone was very friendly and when there were any issues at checkout or checkin they were resolved quickly by the excellent customer support team of Caleb, Jackeline & Gianina all of whom provided impeccable service.