Hotel berhampiran Chinese Art Gallery, San Leandro

I’ve stayed here a few times now and TBH I’ve never really had any issues. The Front Desk are welcoming and very helpful. I can’t remember the girls name but she’s young and very pretty anyways she was very patient with me after she had checked me out and checked me right back in. It took the deposit money a few to hit my account again but she was willing and ready to work something out for me. One thing I do wish this Hotel had was some bacon sausage and eggs to their morning breakfast.

I chose this location because it was a Hilton and it was located near primarily the airport as well as other locations to dine and shop. Upon arrival Melissa at the front desk was very pleasant and professional. We had arrived early rooms were not immediately ready. Melissa volunteered to keep our luggage as she checked with Kim in Housekeeping to determine if any rooms were available that suited our requested needs for check-in. Not sure if this is a fair complaint as I did not report the problem until after checking out. The drain of the bathroom sink did not function very well. While washing your hands, face or brushing your teeth, the water in the basin backed up and created a pool of waste water from the hygienic activity being conducted. Ugh! The bathtub drain worked fine. For me, this begs the question, if the basin is being washed between guests, shouldn't the person cleaning the bathroom notice this problem and report it to the Maintenance team? Apparently there is a lack of communication within the departments that would have prevented this disgusting experience for the guests. I reported the problem via phone to Kayla, the professional and congenial overnight Front Desk person, shortly after checking out. All the team members we encountered were professional, friendly and helpful! Melissa at check-in took our needs into consideration, spoke with Kim in Housekeeping who confirmed that a room suited to our reservation request was available. Both ladies were very happy to be able to accommodate us! We had just returned from a cruise at the San Francisco pier and had a day layover prior to flying out from Oakland Airport. We did not have a car so we needed the Complimentary Shuttle Service to transport us to a few places as well as the airport for an early morning departure. The primary Shuttle Driver is Bernie. Bernie was professional, kind, and a wealth of information about things to do and places to go in the area of the Oakland/San Leandro Hilton. Bernie is a safe driver and an outstanding Ambassador for Hilton! Thank you very much Bernie! Melissa as well as the other Front Desk staff informed us that the Complimentary Shuttle hours are limited, but they would contact and pay for a Lyft or an Uber vehicle to get us to the airport for our early morning departure. Awesome! Worked like a charm and we left the hotel at 4:00AM for our 6:00AM flight. The Team members who staffed the Front Desk in the evenings were outstanding as well. Melissa had provided us with some information about dining options when the restaurant in the Hilton was closed, as well as did the wonderful Front Desk evening team. The ladies were professional and cheerful. I apologize for not being able to share the names of the four ladies we encountered working the evening shift during our stay. We also had a drink at the Hilton Garden Inn restaurant and bar. Again, the area appeared very clean and well lit. The lady who served us was pleasant

This hotel is being renovated and the new rooms are great. What sets this hotel apart is the front desk service. I had read trip advisor reviews about Felicie and what an outstanding rep of Marriott that she was, but on this trip I got to find out for myself. Upon check in I happened to get Felicie as my check in person. I told her that she was famous and somewhat of a legend. It’s true- she goes out of her way to ensure that you are properly taken care of. I asked for a renovated room and she immediately took care of it. She even sent an amenity to our room. The Marriott San Ramon is very good, but Felicie makes it outstanding. The hotel is within walking distance of great shops and restaurants, and has a bar and restaurant on premises. Since we have family in the Danville/ San Ramon area, the Marriott will clearly be our hotel of choice for future stays.

I stay at the property every time I visit my family and friends in the bay area. I always can count on a clean quiet room and good service. I typically check in at night and there is always a nice staff member regardless the day that I check in. The food is good as well as I have tried several items.

Saya berurusan dengan Enrique dan Renee dan mereka sangat membantu dan manis. Ia adalah kali pertama saya di Oakland dan mereka memberitahu saya tentang semua tempat yang menakjubkan untuk dikunjungi dan dilawati. Mereka sentiasa memastikan saya ok dan jika saya memerlukan apa-apa. Pasti akan kembali kerana mereka berdua.

On a complicated trip with lots of shifting timelines, Hilton Garden Inn provided me with comfort and stability. Service was, well, Hilton quality. Oh, and the view! WOW! One question: The name mentions San Francisco and Oakland but the hotel is In Emeryville. Why not just call it “Hilton Garden Inn Emeryville”?

Hotel itu sendiri tidak buruk, tetapi kualiti tetamu terlalu buruk. Di tengah malam, terdapat lebih daripada satu melambung di dalam bilik. Di tengah malam, enjin mengaum dan bunyi yang kuat serta muzik masuk ke tempat letak kereta. Demi itu, saya hanya boleh mendapat mata sifar untuk kualiti mereka

Great hotel! Would highly recommend staying there!