Hotel di San Leandro

I’ve stayed here a few times now and TBH I’ve never really had any issues. The Front Desk are welcoming and very helpful. I can’t remember the girls name but she’s young and very pretty anyways she was very patient with me after she had checked me out and checked me right back in. It took the deposit money a few to hit my account again but she was willing and ready to work something out for me. One thing I do wish this Hotel had was some bacon sausage and eggs to their morning breakfast.

I chose this location because it was a Hilton and it was located near primarily the airport as well as other locations to dine and shop. Upon arrival Melissa at the front desk was very pleasant and professional. We had arrived early rooms were not immediately ready. Melissa volunteered to keep our luggage as she checked with Kim in Housekeeping to determine if any rooms were available that suited our requested needs for check-in. Not sure if this is a fair complaint as I did not report the problem until after checking out. The drain of the bathroom sink did not function very well. While washing your hands, face or brushing your teeth, the water in the basin backed up and created a pool of waste water from the hygienic activity being conducted. Ugh! The bathtub drain worked fine. For me, this begs the question, if the basin is being washed between guests, shouldn't the person cleaning the bathroom notice this problem and report it to the Maintenance team? Apparently there is a lack of communication within the departments that would have prevented this disgusting experience for the guests. I reported the problem via phone to Kayla, the professional and congenial overnight Front Desk person, shortly after checking out. All the team members we encountered were professional, friendly and helpful! Melissa at check-in took our needs into consideration, spoke with Kim in Housekeeping who confirmed that a room suited to our reservation request was available. Both ladies were very happy to be able to accommodate us! We had just returned from a cruise at the San Francisco pier and had a day layover prior to flying out from Oakland Airport. We did not have a car so we needed the Complimentary Shuttle Service to transport us to a few places as well as the airport for an early morning departure. The primary Shuttle Driver is Bernie. Bernie was professional, kind, and a wealth of information about things to do and places to go in the area of the Oakland/San Leandro Hilton. Bernie is a safe driver and an outstanding Ambassador for Hilton! Thank you very much Bernie! Melissa as well as the other Front Desk staff informed us that the Complimentary Shuttle hours are limited, but they would contact and pay for a Lyft or an Uber vehicle to get us to the airport for our early morning departure. Awesome! Worked like a charm and we left the hotel at 4:00AM for our 6:00AM flight. The Team members who staffed the Front Desk in the evenings were outstanding as well. Melissa had provided us with some information about dining options when the restaurant in the Hilton was closed, as well as did the wonderful Front Desk evening team. The ladies were professional and cheerful. I apologize for not being able to share the names of the four ladies we encountered working the evening shift during our stay. We also had a drink at the Hilton Garden Inn restaurant and bar. Again, the area appeared very clean and well lit. The lady who served us was pleasant

Staff was friendly and helpful. Room was clean, bed was comfy, staff was accommodating and friendly. The location is ok but high in car break-ins . Did not have anything happen to me but it’s very visible the crime surrounding.

Only problem is you need more washing machines on the property. I was to tired to walk to the other washing machine after the 1 close to our room was being used. Staff were fantastic and helpful. The restaurant staff were also excellent for breakfast.

Room smelled of tobacco smoke despite being a “non smoking” hotel.

酒店房間很大，整體來說乾淨衛生！去舊金山也蠻方便、個人覺得住在這裏比舊金山downtown安全，早餐是簡單的美式早餐、24小時免費咖啡，停車15刀一晚，還算便宜、隔壁600米有一家拉麵站、挺好吃的！對麪的湖很漂亮，就是靠近高速有點吵。

Saya berurusan dengan Enrique dan Renee dan mereka sangat membantu dan manis. Ia adalah kali pertama saya di Oakland dan mereka memberitahu saya tentang semua tempat yang menakjubkan untuk dikunjungi dan dilawati. Mereka sentiasa memastikan saya ok dan jika saya memerlukan apa-apa. Pasti akan kembali kerana mereka berdua.

We stayed here one night while passing through the Oakland area. Hotel is right across the street from a Golfland Fun Park and is easy to miss as there are a lot of businesses surrounding it. Outside parking is limited, as the property is not very big, but they do have an underground parking garage as well. Room was good size and no issues with the plumbing or TV. Maintaining room temperature control via the automatic thermostat was challenging as we could not get it to properly cool on Fan-only mode and had to deal with the noisy A/C cycling on and off. WiFi service was poor, at least in our 1st floor room, and we both gave up after trying to establish a consistent signal at night. As noted, the hotel is in a fairly busy area and does not have much in the way of greenery or trees. The COVID-inspired continental breakfast was miserable with only pastries and bananas available, plus a juice machine. The large breakfast nook area was cleared of all tables and chairs to insure no one sat down. At least the coffee machine was available 24 hours, but otherwise this was a big disappointment. Also, breakfast didn't start until 7 AM, so early risers need not apply. Fortunately, there are several fast food places nearby, but the hotel should not be advertising their breakfast as a selling point. Outdoor pool was small and not very appealing.

This is our go-to place to stay in the East Bay. The staff is skilled and caring,. We are welcomed and our needs are met appropriately. It is ALWAYS clean, comfortable, and accommodating. The beds are comfortable and we have plenty of space in our room. We have been coming here for years (since it was new). We have never been disappointed. One time I had to stay 2 weeks by myself while my husband was in the hospital at UCSF. The staff was helpful and kind. We will continue to stay here when in the East Bay.

The staff are the best - Trish, Lauren, Ree-Ann, Joey, Adham, Will, Anatero, Tupo, Jose, Laurence, Cole, Nikki, Trung, Martin, Theodore and the rest of the team made my long-term stay exceptionally comfortable. I felt quite at home and could have easily stayed longer had my travel plans not taken me across the globe. The breakfast buffet was more than adequate and the restaurant serves very delicious food. The pool and gym adds to the convenience and ambience.