Pengguna Tetamu
4 Ogos 2024
I booked a romantic weekend at the Miramare luxury hotel to spend quality time with my husband, and I hoped everything would be perfect. Unfortunately, our stay was marred by an incident at the hotel pool that revealed serious shortcomings in the hotel's management and staff professionalism. Everything was fine until a man, his wife, and their child began jumping into the pool from the edge right next to us, repeatedly splashing water everywhere. The pool rules clearly state no jumping. I asked a pool staff member to explain the rules to the family, which he did. However, as soon as he walked away, they started jumping again. I politely asked them to stop, but the man responded with personal attacks and hate speech based on my nationality. What shocked me even more was the hotel's response. Despite hearing this man yelling the most offensive words at me, the staff did nothing. Over the next hour, various hotel employees came by, consulted with each other, but ultimately did nothing to address the situation. The rude family remained by the pool, and we were left with no choice but to leave. The staff's only response was to talk to me (not to him) and tell me there was nothing they could do. I understand that problematic guests can happen anywhere, but the hotel's handling of this situation, which unfolded right before their eyes, demonstrates a lack of professionalism in conflict resolution. I do not recommend this hotel to anyone.
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