Hotel Butik Sandton

This busy hotel in Sandton gave us a seamless excellent service. We arrived in the morning and they were kind enough to offer us room straight away. They arranged our tours for Joburgh and surrounding areas. And finally we wanted to stay an extra night but they were fully booked so they recommended a sister hotel nearby . They dropped us off on their routine shuttle. Thank you. The rooms were clean. The staff welcoming - thanks to Tulani (portering) Enjoyed the buffet breakfast and dinner at Bulls Run.

If there were another Hilton’s in Johannesburg, that is where I’d be staying. But there is no other option for a loyal Hilton guy like me, so I spent 10 nights at the Hilton Sandton. I will readily admit that from day-to-day, the staff and the facilities were absolutely wonderful. Staff were friendly and accommodating, the Executive Lounge was very well serviced, the restaurant was excellent, the hotel grounds superb, the Business Centre efficient. I had pre-arranged airport pickup and daily business rides through the hotel and our driver MORGAN proved himself many times over to be reliable and flexible thoughout my stay. However, both the checkin and checkout process with the Front Desk were distasteful, disturbed my entire stay, and made me wish I was somewhere else. I had reserved and prepaid for a King room; as a long time Diamond member, I naturally expected some sort of upgrade, especially since I was staying for 10 nights. After 18 hours of flights, and a further 24 hours of layover, all I wanted to do was sleep. I had checked in online and knew my room assignment. At the Front Desk, I handed over my American Express Hilton card, and passports for my wife and I to HOWARD (“an experienced Front Office team member” according to hotel General Manager JOHN MCAREE). At first, HOWARD could not find my reservation and, next, once found thought it had been cancelled and, next, thought the reservation was in my wife’s name (it was not), and finally when he found the reservation, took a copy of my wife’s passport (but not my own for some unknown reason). I then had the temerity to ask if there any possibility of an upgrade. “Oh no no no” said Howard. “Why not” I asked. “Because you checked in online. Once the room is assigned, there is no changing it” said HOWARD. I knew from experience this was rubbish and not in compliance with Hilton policy or procedures. Indeed, when I checkedin online, the Hilton website said that an upgrade would be made available if possible. So I gently persisted in my questioning, and Howard gently insisted that no upgrade was possible since I had checked in online. I believe it was only when I asked for the business card of the General Manager that HOWARD checked with a colleague and, indeed, an upgrade was magically offered. It was the lowest level of upgrade possible, but something is better than nothing. I thanked him for the upgrade, and again asked for the GM’s business card. They had none. Indeed, they wrote down his name for me (three times with three different spellings) but did not know his phone # or email address. (I later googled him and got both). Perhaps due to this little interaction, HOWARD forgot to tell me about the Business Centre, the gift shop, the free shuttle to the local mall, hotel restaurant hours, the WIFI code, the hotel spa, or any of the other hotel services. He did mention the Executive Lounge several times in a tone approaching reverence. Never in my 20 years of experience with Hilton

Good experience. The facilities were top-notch with everything I needed to make my stay comfortable and enjoyable. The staffs were friendly and helpful to make sure I had everything I needed. The breakfast was good with many of selection for choice. The hotel's location was also excellent, with easy access to the centre of Johannesburg. Overall, I would highly recommend it to anyone looking for a great place to stay with excellent facilities and a convenient location.

We stayed here for a total of 4 nites, beginning of March, two nites we had booked for some rest before joining a group tour of South Africa and Victoria Falls. Two more nites were included in the tour. We arrived very early on the first day, and our room wasn’t ready (no surprise), so we walked over to the mall via the 6th floor access. (Sandton mall), and had a very nice breakfast/lunch at the cafeteria in the Woolworths. When we returned to the hotel, our room was ready, and a porter brought our bags up right away. The room was of a good size, king size bed was comfortable, bathroom had separate shower and bath, and was nicely decorated. We were totally exhausted after almost 24 hours of travelling, and were fast asleep within minutes. Upon waking, we had a very nice dinner at the hotel’s San restaurant. Breakfast in the morning (included) was amazing- there was a cold buffet spread, and in addition, you could order an a la carte dish from the menu - no going hungry here. Honestly, the only thing i could complain about was how cold the water in the pool was.. Besides the easy access to Santon mall, you can also walk to the Nelson mandela square which flows into the sandton mall, which had quite a selection of restaurants - we ended up eatin 2 very nice dinners there. This would definitely be our hotel of choice, should we ever return to Johannesburg..

I was in Johannesburg for a week to celebrate Christmas and 2020 New Year and decided to redeem my Skywards points from Emirates – a couple of options were made available to me but I chose Park Inn by Radisson Sandton. I felt it was in the safest locations, among the international offices in a convenient location. I stayed on the highest floor in a superior room, and never heard a noise except for people going in and out of their rooms. The rooms are immaculately clean and laundry was always returned early. There are electrical outlets and USB ports without need for adapters. There are bell staff in front of the hotel to welcome guests and arrange for complimentary hourly shuttle service to the famous Nelson Mandela Square and the popular Sandton City Shopping Centre. Room service via RBG Bar & Grill was speedy and good. The breakfast was consistent and highlighted by fresh delicacies and plenty of fruits. Hotel service was wonderful – the staff were friendly and there was a feeling that everyone was trying their best. A special note of thanks for the excellent hospitality goes out to John at the front desk. I checked out Rocketmiles (partner hotels booking site for Emirates Skyward members) before arriving in Johannesburg, and based on their location and feel, will definitely choose stay here again over the other hotels. Thank you Park Inn by Radisson Sandton for a very blissful stay for Christmas & New Year!!

Not much to offer, really basic stay with not much service

Johannesburg is not as safe as Cape Town so you need to put yourself somewhere safe when traveling there. Sandton is a better area and there is a big shopping mall right next to this hotel and you can find everything there including a supermarket, shops, & lot of restaurants if you don't want to eat in the hotel restaurant. They have parking in basement too with metal gate for an additional R55 per night which I found it reasonable. In general, staffs are helpful and nice, great location, great food in the hotel restaurant too. I will definitely stay there again if I would go to Johannesburg again.

I have just stayed there for 8 nights and had major reservations when reading the reviews. I’m happy to report that my stay was fantastic. That staff were great. The internet was quick and stable. The towels were clean and fluffy. The water pressure was strong and the apartment was clean. I’m glad I trusted my instincts and gave them a chance. A very nice stay indeed. Well done!!!

This is a very nice, business-style hotel in Sandton, an upmarket area of Johannesburg. Only stayed one night but mostly positive experience. Clean rooms, all the facilities you’d expect and easy to get to the local mall and Nelson Mandela Square on the free shuttle bus. Would have given a 5 but the check-in process was chaotic. 9 of us staying booked a year ago and they seemed to be allocating our rooms there and then. 5 rooms in different parts of the hotel was disappointing. Also the shower being a window to the rest of the room so your Co-occupants can see you showering was interesting and ridiculous that this was allocated to our two chicken aged 20 and 17. No smiles or friendliness from the reception staff sorting this and it took a long time to check us in.

I really dont like giving a negative review. The staff are really so friendly and helpful as is Belinda but unfortunately the manor house is in desperate need of serious renovations. The staff kindly moved our room closer to our daughter at 9pm so they weren't prepared for someone to use the room. Be that as it may. The bathrooms need to be gutted. The weird ceilings should be closed up. The cupboards replaced. The mattress in our second room needs to be replaced. The gardens need redoing. The outside needs to be fixed up and painted. The decks need to be replaced. We didn't stay for breakfast as we were in a hurry. It is such a shame as the manor house is in a classy area. And once again the staff are trying their best in a very old house. I really hope they get the upgrades that they need to restore the manor house to its former glory.