Hotel berhampiran Dudley Port, Sandwell District

Best Hotel ever ,reasonable price ,great people great services,staff is so friendly ,breakfast also yummy..Rooms are so clean ,i had great time there.

My go to hotel when visiting family/friends. Very convenient for me due to price and location. Ordered from the restaurant this time round and the food was amazing. Would definitely recommend the King of Protein dish.

Located in Dudley, Superior Hotel is within a 15-minute drive of Utilita Arena Birmingham and Broad Street. This hotel is 9.5 mi (15.4 km) from University of Birmingham and 9.8 mi (15.8 km) from Cadbury World.Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Free self parking is available onsite.Stay in one of 12 guestrooms featuring flat-screen televisions. Bathrooms with bathtubs or showers are provided. Conveniences include desks and electric kettles, and housekeeping is provided on request.

Despite everything was clean and spot on, the hotel has these group of Asian Men who seem to not stay in the hotel but pay to use the pool, jacuzzi etc Those men are disgusting! They would stay and not leave for other people to use the jacuzzi/sauna while speaking very loud and staring at other people! One of them was peeling his feet in the pool and washing it off with the water in the jacuzzi. At a point the water in the Jacuzzi turned green! It was disgusting! I spoke to the receptionist who was able to do NOTHING about it. The staff member at the pool facilities called Ane-Marie was confrontational, rude and lack communication skills. Her attitude was so bad and was talking to people like she was a nursery teacher. The cleaner took my food in the room and when I asked they said it had been thrown away! It was a peri peri takeaway work over £40!. The receptionist was able to ask the chef to make us wraps if not me and my children would have starved through the night!. It was a wasteful 3 days stay! The breakfast was ok but the dining furnitures are old and outdated for that kind of hotel! The gentlemen at the reception were lovely and very helpful, the chef was amazing! Another lady was an Angel called Marita. If there is a game going on, Dont bother going out! The traffic is a living hell! As they also Park in the hotel car park. Overall i will not stay again.

I didn’t get the room I booked and paid for. I was travelling with my family, 2 of my sons have autism and I booked a suite with 5bedrooms so they could have a bedroom each and the rest of the family could be together. Also the suite had a lounge where we could sit as a family and my sons could have the routines we have at home. However we were moved to a different suite and I was advised that the room I had selected was being used on a long term rent and I couldn’t have it. This caused awful issues for my children and me to have to stay up all night to monitor them. There wasn’t any managers around to discuss the matter with and the service from the receptionist was awful. Just kept saying it will not be possible. I showed him my booking and explained why I needed the room I had booked and he just didn’t seem to care. The whole situation was just really upsetting. The rooms were clean enough, the showers were dreadful and there wasn’t enough crockery for everyone to have a drink or something to eat. The road noises were so loud at night even if I managed to go to bed I don’t think I would of slept! All night party went on the din of music played for most of the night. The suite we stayed in didn’t have a lounge or table facilities for my children to eat at. I have called the hotel daily since my stay and no manger will speak to me about my complaint or possible refund absolutely terrible customer service! The worst I’ve ever experienced! Wouldn’t recommend this hotel to anybody, save your money book somewhere else and probably cheaper for better!!

Lovely hotel located next to Canal, we just went to get away for a few days. Nice pool, steam room and sauna. Room a bit dated but not a problem. Bed comfortable a great stay. And as a bonus there is a Wetherspoons pub just over the road. Although hotel bar quite reasonable. Breakfast was a huge Buffett and evening meals were great and not too over priced.

I wasn't really sure what to expect when I booked a family room at the Lucarelli Inn. Turns out, I had found a winner. The Lucarelli is a huge, popular Italian restaurant with rooms upstairs. It's very well located near the New Square shopping development with a multitude of shops and restaurants. There is a lot of parking available at the hotel. We were checked in efficiently by a friendly young lady, I was impressed with the early check in time. We turned up soon after 12 and the room was ready. It was advertised as a double and a single but the double was huge - basically 2 single beds together. The wifi worked well, toiletries and coffee / tea was plentiful, the tv was good and everything was clean. If I was looking with a critical eye I would think the room was a little dated, but it was comfortable, well located, quiet - what's not to love?! I would stay here again without hesitation.

I go here every year for september and January for an avon conference. Basic but clean and tidy. Has a bar and food is nice. Not always got shower and shampoo and conditioner in rooms. But just ask.

The room is very dated and a little shabby but the price reflects this and it was clean enough. The facilities are good and the staff are very helpful, especially David when I had a problem with my booking and some questions regarding disability access. The bar and restaurant are good.

Staff were lovely. Room was clean and comfortable. We had a room facing the M6, so there was quite a lot of noise from the road, which isn't ideal but to be expected based on the location. If I stay again, when I'm in the area, I will probably request a room on the other side of the hotel. The room was missing it's phone, so when I needed to call down to reception I had to call the Holiday Inn customer service line off my mobile, which was a pain but other than that no complaints.